2015
BS in Social Work
Palawan State University
More Info About Me
8 Years in BPO | Aspiring Virtual Assistant
After 8 years of navigating the fast-paced BPO industry, I’ve mastered the art of staying organized under pressure. I’m now bringing that experience to the VA world to help business owners reclaim their time.
I don’t just "do tasks"—I take ownership of them. If you’re looking for a partner who is reliable, tech-savvy, and ready to make your workday run smoother, I’m here to help.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2026
HELLOCONNECT INC.
(HELLOFRESH UK, CSR)
Ensures client satisfaction while assisting with account management, production error reporting, delivery logistics, and tracking, Food safety reporting
Versatile Customer Service Representative skilled in managing inbound, outbound calls and handles up to three chat interactions simultaneously.
2018
-
2022
TELETECH PILIPINAS
(Customer Service Representative)
Tasked with handling multiple chat interactions at the same time.
Proficient in making outbound calls to schedule appointments and follow up on concerns.
Helped customer with basic device troubleshooting, account management,billing inquiries, device upgrades, insurance upgrades,new account activations, logistics and handset research reports.
2015
-
2016
Ally Financial
(Customer Service Representative)
Responsible for making outbound calls and leaving voicemails to obtain payment commitments for car loans.
Assisted customers with payment arrangements, billing inquiries, and overall account management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.