2006
BS Information Technology
LSPU- Los Baños
Customer Service & Administrative Support Specialist | Shopify, Healthcare & Billing Support
Experienced Customer Service Representative with a strong background in healthcare and administration. Adept at managing patient interactions, ensuring compliance with healthcare regulations, and utilizing healthcare management software. Skilled in problem-solving, conflict resolution, and adapting to various workplace settings. Enthusiastic about learning and committed to delivering empathetic, patient-centered support.
Professional Skills & Expertise
Delivering excellent customer service, administrative support, healthcare assistance, and e-commerce solutions.
Customer Service
Virtual Assistance
Data Entry Assistant
Conversion Optimization
CRM Integration
Medical Transcription
Administrative Assistance
E-commerce Optimization
Information Technology
Product Specialists
Certificates
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Professional Experience
A proven track record of delivering exceptional customer service, administrative support, healthcare assistance, and e-commerce management across diverse industries.
2022
-
2025
NEXTVAS, INC
(CUSTOMER SERVICE REPRESENTATIVE)
Provided patient support through phone and email by scheduling appointments, resolving billing inquiries, verifying insurance information, and addressing general concerns. Collaborated with healthcare providers and insurance companies to manage prior authorizations, answer coverage questions, and ensure a positive patient experience.
2017
-
2019
ABU DHABI NATIONAL HOTEL COMPASS ME, LLC
(ADMINISTRATOR)
Managed administrative and HR functions, maintained accurate records, coordinated communications, supported patient services, and ensured smooth daily operations through effective organization, confidentiality, and collaboration with internal and external stakeholders.
2010
-
2017
HEALTHSERV LOS BAÑOS MEDICAL CENTER
(RADIOLOGY SECRETARY)
Provided patient support through phone and email by scheduling appointments, resolving billing inquiries, verifying insurance information, and addressing general concerns. Collaborated with healthcare providers and insurance companies to manage prior authorizations, answer coverage questions, and ensure a positive patient experience.
Services I Offer
Professional customer support, administrative assistance, healthcare coordination, billing support, and e-commerce solutions tailored to business needs.
Data Entry / Web Researcher
Accurately enters, updates, and maintains records to keep business information organized and current.
Shopify Specialist
Manages Shopify stores, updates products, processes orders, and supports daily store operations.