2024
Computer Engineering
Polytechnic University of the Philippines - Parañaque Campus
More Info About Me
I am a Computer Engineering graduate with experience in customer service and technical support. I excel in assisting customers, managing accounts and orders, and solving problems efficiently. I am a detail-oriented and reliable team player with technical skills in programming, database management, Zendesk, and Xero.
My Skills and Competencies
Social Media Management
Bookkeeping Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2026
Ibex Global Solutions (Philippines) Inc.
(Customer Support Representative 2 - Non-Voice (2022-2026))
Assisting the customer’s to troubleshoot the GPS and Bluetooth tracker and application via email and chat using Zendesk.
Managing the customer’s account. membership or subscription.
Managing the customer’s order information, replacement order, invoice copies.
April 2022
-
September 2022
Straive
(Customer Support Representative (Order Management ))
Processing the billing and shipping information of the customers.
Checking and processing the orders information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Expert
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.