Hey I am Angela

More Info About Me

My name is Angela Litzli Chua, and I have a strong background in customer service and administrative support within the healthcare industry. I previously worked with Humana through a third-party company in the Philippines, where I gained solid experience handling member concerns while strictly following quality standards, protocols, and HIPAA regulations.

Within just six months of training and taking calls, I was recognized for my performance and selected as a Subject Matter Expert (SME). In this role, I supported new hires during their nesting period by providing guidance, sharing best practices, and assisting them while they handled live calls. I also earned a Best in Quality certificate during training, reflecting my attention to detail and commitment to compliance and accuracy.

After several months on the phones, my entire team was transitioned to a Back Office Administrative role. This allowed me to expand my skill set by verifying members’ medical conditions, reviewing medical reports, and accurately inputting data into internal systems. Through this experience, I further strengthened my knowledge of healthcare documentation and confidentiality.

I am highly motivated to learn and grow, often seeking out online modules and self-study opportunities to improve my skills. This reflects my dedication, work ethic, and passion for the fields I choose to pursue.

Helping people has always been at the heart of what I do. I have a special compassion for the elderly, as I was raised by my grandparents, and I also have a genuine love for working with children. I enjoy understanding their behavior and finding ways to support their needs. Making a positive difference in people’s lives is what truly drives and fulfills me.