2014
Bachelor of Science in Information Technology
De La Salle John Bosco College
What I Bring to Your Business
Hi, I’m Angelica Calinaya, but you can call me Angie. I help brands show up confidently online through creative content and thoughtful social media support. While I’m continuously growing in this field, I’ve already created graphic designs, managed my own social media accounts, and completed formal training in content creation, strategy, and platform management. Allowing me to bring fresh ideas and a strong understanding of what makes audiences engage and connect.
What truly sets me apart is my 9+ years in customer service. I don’t just create content that looks good, I create content that resonates. I understand how to communicate with different audiences, handle feedback professionally, and build trust through consistent and meaningful interaction. From visuals to captions to community engagement, I focus on creating a positive and memorable brand experience.
If you’re looking for someone creative, reliable, and committed to helping your brand grow, I’d love to support your business and be part of your journey.
Skills That Support Your Growth
Social Media Management
Graphic Design
Content Creator
Customer Service
Administrative Support
Communication
Certificates
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My Experience and Education
2023
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2025
E-Commerce Company
(VA - CSR Manager & Social Media Engagement)
Manage daily customer support tickets while overseeing a team of three agents to ensure processes are followed and performance standards are met. Maintain accurate order syncing between Funnelish and Shopify, handle disputes through PayPal and Stripe, and support social media engagement by responding to messages, comments, and customer inquiries across platforms. Continuously refine customer service workflows to improve efficiency and overall customer satisfaction.
2025
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2025
Hiraya Car Rental - Bislig
(Social Media Manager)
Managed a Facebook page from the ground up, handling end-to-end social media management including brand identity creation (logo and cover photo), content planning, graphic design, post creation, and scheduling. Responsible for daily community engagement by responding to comments and messages, as well as growing and maintaining audience interaction. Developed and executed content strategies to improve visibility, consistency, and overall page engagement.
2020
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2022
The Med Squad
(VA - Customer Email & Chat Support)
Handle customer inquiries via email and chat using Zendesk, manage and fulfill orders, and update product listings on Shopify. Coordinate with suppliers through Slack to ensure timely order fulfillment, process refunds via Stripe, and support customer engagement on social media platforms such as Facebook and Instagram.
2021
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2021
Forever Clothing PH
(Social Media Manager)
Managed a Facebook page from the ground up, overseeing all aspects of social media management, including brand identity development (logo and cover photo), content planning, graphic design, post creation, and scheduling. Handled daily community engagement by responding to comments and messages while actively growing audience interaction. Created and implemented content strategies to strengthen page visibility, consistency, and overall engagement.
2019
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2020
IQOR COMPANY
(Customer Phone Support / OIC)
Handle customer inquiries through phone support while serving as a Subject Matter Expert (SME) by providing guidance and assistance to co-agents. Manage supervisory calls during high call volume situations and step in to supervise the team in the absence of the supervisor to ensure smooth operations and maintain service quality.
My Services
Social Media Management
Consistent social media management through planning, scheduling, posting, and engagement to grow brand presence.
Content Creator
Strategic visual and written content aligned with brand identity to increase engagement and audience connection.
Graphic Design
Clean, creative, and on-brand graphics designed for social media and marketing materials that capture attention.
Administrative Support
Reliable support for emails, scheduling, file organization, and data entry to streamline daily business operations.
Customer Service
Professional customer support via chat, email, and social platforms, ensuring timely, helpful, and friendly responses.
Community Management
Active engagement with comments, messages, and discussions to build trust, loyalty, and a strong online community.