2018
Bachelor of Science in Information Technology
Bulacan State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2024
-
2026
Project Boracay - Accenture
(Business Reporting and Governance)
Designed and implemented comprehensive Key Performance Indicator (KPI)
dashboards and reports using tools like Looker/Data Studio, leading to a 17%
increase in management’s ability to track operational efficiency.
Spearheaded the automation of weekly and monthly business review
processes across 20+ global sub-workflows, directly reducing report
generation time by 40 hours per month while standardizing data accuracy and
governance across six workflow owners.
Translated raw financial and operational data into clear, executive-level
narratives and presentations for quarterly board meetings and annual strategic
planning sessions.
Drove operational excellence by managing global performance scorecard for
Agents and Subject Matter Experts (SMEs), to track hygiene metrics, quality
benchmarks, and critical KPIs across 6 international sites and all Project
Boracay workflows to ensure consistent operational standards
2023
-
2024
Project Boracay - Accenture
(Team Coach)
Engineered and conducted formal and informal training sessions for internal
teams on new testing tools and quality processes.
Implemented global quality governance framework for emerging sub-
workflows, standardizing the audit metrics and validation processes across
two international vendor teams and ensuring 100% compliance with
regulatory standards.
Defined, documented, and enforced Quality Assurance standards and
Standard Operating Procedures (SOPs) across multiple global teams to
corroborate alignment with business requirements.
Pioneered a data-driven shift from randomized to error-based audit sampling
methodology, significantly increasing the detection and mitigation of high-
impact risks by identifying critical control failures.
Provided real-time coaching and weekly mentorship to new content
moderators on policy application and navigating graphic or sensitive material,
reducing ramp-up period for new hires by two weeks.
2018
-
2023
Project Boracay - Accenture
(Content Moderation)
Managed high-volume queues and prioritized time-sensitive or trending
content based on risk level and potential for real-world harm.
Developed and standardized internal knowledge base articles (KBAs) for
complex policy grey areas, improving team consensus, reducing decision
ambiguity, and minimizing escalations to higher tiers.
Collaborated with Engineering and Data Science teams to provide targeted
feedback for centralized tools prior to implementation.
Collaborated with workflow owners to improvise existing policy guidelines,
and create ample documentation to serve as a Need-To-Know (NTK) process
guidelines across two international vendors.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.