2021
Hotel and Restaurant Services (Tourism) with Bookkeeping
St. Xavier’s School of Arts and Sciences
More Info About Me
I handle Accounts Receivable and Accounts Payable with care, keep reporting on schedule, and support collections so nothing falls through the cracks. I also step in as an assistant property manager, covering tenant management and emergency customer service when urgent issues arise.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Property Management
Accounts Payable
Accounts Receivable
Certificates
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My Experience and Education
2023
-
2024
Concentrix
(Team Lead Trainee)
Customer focused leadership, successfully contributing to customer profits by improving team efficiency and productivity.
Proactive and excited to partner with like- minded individuals to achieve goals.
2022
-
2023
Concentrix
(Subject Matter Expert)
Handled complex problems and issues by understanding root causes and implementing solutions.
Provided analytical support for new product development and programmer implementation.
Prepared statements detailing operational detail and key performance indicators.
2022
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2022
Concentrix
(Customer Service Representative || Analyst)
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Addressed customer service inquiries quickly and accurately.
Assisted customers with product-related questions, feedback and complaints.
Resolved customer queries over email.
My Services
Property Manager
PROPERTY MANAGEMENT OPS COLLECTIONS & REPORTING EMERGENCY LINE SERVICE
Accounts Receivable
✔ Tenant payment processing (ACH, Debit, Credit) ✔ Phone payment handling ✔ Payment plan setup ✔ Delinquent account
Accounts Payable
✔ Invoice coding & uploading ✔ Bank reconciliations (Operating & MM) ✔ Bulk CSV invoice processing ✔ Funds r
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.