Hey I am Angel

More Info About Me

Hello, my name is Angel. I am 23 years old and was born and raised in Bacolod City, known as the City of Smiles. I studied Bachelor of Secondary Education majoring in General Science. Although my academic background is in education, I have built nearly three years of experience in the customer service industry. Throughout my career, I have handled various accounts, including healthcare, financial services, technical support, and most recently, pest control services. In my current role, I regularly coordinate with customers, technicians, and business partners across the United States. This experience has strengthened my communication, organizational, problem-solving, and multitasking skills, while also giving me exposure to responsibilities similar to those of a Virtual Assistant. I am highly adaptable, detail-oriented, and committed to providing excellent customer service. I enjoy working in fast-paced environments and take pride in helping clients find effective solutions to their concerns. Outside of work, I enjoy spending time at home, reading books, relaxing, and caring for my cats. These hobbies help me maintain a healthy work-life balance and keep me motivated and focused in my professional life.

Angel Nicole Patiga
Bacolod City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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Bachelor in Secondary Education major in General Science

Central Philippine Adventist College

2024 - 2026
EcoShield
(Tech Support)

Performed the same office tasks as peers in the main office in America. Responsibilities included: Answering inbound call, conducting outbound calls/cold calls to find leads. Communicating with technicians, inspectors, and managers. Scheduling customer appointments for service, formatting routes. Assisting with billing, resolving escalations and retention. Providing chat/SMS and email support, managing tasks and look for leads.

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United Healthcare
(Tech Support)

Worked with United Healthcare technical support. Position primarily focused on resolving technical issues, and connecting customer to their appropriate insurance plan representative. Seasonal Job.

2023 - 2024
TASC
(Customer Support)

Healthcare and financial program. I handled inbound calls, review claims, and provided general assistance with regards to customer coverage, benefits, technical assistance, and support.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bacolod City,
Philippines


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