2024
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT
UNIVERSITY OF CALOOCAN CITY
Your Reliable Administrative Partner—Keeping Tasks Organized, Processes Efficient, and Business Operations on Track.
Hello I’m Angenica! I'm an aspiring General Administrative Virtual Assistant with a background in banking and a passion for organization, efficiency, and continuous improvement. I thrive in structured environments where attention to detail, effective communication, and problem-solving make a meaningful impact.
Although I am beginning my journey in the virtual assistance industry, I bring real-world experience in handling administrative tasks, managing documentation, assisting clients, and working accurately under pressure.
I believe that great support goes beyond completing tasks—it means being proactive, dependable, and helping businesses run more smoothly every day. I am excited to grow with clients who value dedication, professionalism, and a strong willingness to learn.
My Skills and Competencies
CRM Management (HubSpot)
Google Workspace
Data Entry
Email and Calendar Management
ChatGPT
Research and Information Gathering
Certificates
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My Experience and Education
2024
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2026
CHINA BANKING CORPORATION
(CUSTOMER RELATIONS ASSISTANT)
As a Customer Relations Assistant, I provided excellent customer service by assisting clients with their inquiries, resolving concerns, and ensuring a positive customer experience. I maintained accurate customer records, processed requests efficiently, and collaborated with different departments to address client needs promptly. I also handled administrative tasks, managed documentation, and ensured compliance with company policies while maintaining confidentiality and professionalism.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Virtual Assistant
Manage schedules, email, and other admin tasks.
Customer Support
Provide prompt, professional customer support through email, chat, and issue resolution to enhance client satisfaction.
Administrative and Operations Support
Streamline daily operations through efficient administrative support, organization, and process coordination.