1998
Bachelor of Elementary Education
Philippine Normal University
More Info About Me
I have been working in Customer Service for almost five years, a journey that began during the pandemic. At first, I was hesitant to accept the role since my career started in teaching. But once I began speaking with patients, I realized how much I loved this work. Helping people and resolving their concerns quickly became a source of fulfillment for me.
A large part of my role involves assisting members 65 years old and above, many of whom are not tech-savvy. This experience taught me the importance of patience, empathy, and clear communication. I’ve come to understand that this group truly needs guidance and support, and I take pride in being able to provide it.
My day typically starts with reviewing and prioritizing tasks, allowing me to manage my time effectively and coordinate with my manager to meet deadlines and achieve goals. I bring strong moral principles and the ability to understand and share the feelings of others, which helps me support both patients and employers in solving concerns.
Above all, I believe that learning is a continuous process. I am always willing to grow, adapt, and expand my skills to better serve those who rely on me.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2026
OPTUM GLOBAL SOLUTIONS
(Customer Service Representative/ Advocate Coach)
In my role supporting the United Health Care account, I was responsible for delivering accurate and compassionate service to members by handling a variety of healthcare processes:
Medical Benefits Assistance: Provided clear explanations of members’ medical benefits, ensuring they understood their coverage and options.
Claims & Authorizations: Checked the status of claims submitted by providers and monitored prior authorization requests to keep members informed and reduce delays in care.
Premium Processing: Managed the processing of premium payments for health plans, ensuring accuracy and timeliness.
Ramp Support for New Hires: Assisted newly hired team members during ramp-up, preparing them for live phone calls and guiding them through best practices in customer service.
2021
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2022
INSPIRO COMPANY
(Customer Service Representative)
In my role supporting a Retail Seasonal Account, I was responsible for ensuring smooth customer transactions and product quality:
Order Management: Checked and monitored the status of customer orders, providing timely updates and resolutions.
Quality Assurance: Reported defective items to the appropriate teams, ensuring issues were addressed quickly and customer satisfaction was maintained.
2021
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2021
TELETECH
(Customer Service)
While supporting the CVS Health Care Seasonal Account, I assisted members with critical health services during the pandemic:
Appointment Scheduling: Helped members set up appointments for vaccines and COVID-19 testing, ensuring accessibility and convenience.
Member Support: Provided clear guidance and reassurance to patients navigating healthcare processes during a challenging time.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.