2016
BSHRM
HOLY TRINITY COLLEGE OF GENERAL SANTOS CITY
From Cash to Cloud: Delivering Accuracy and Efficiency in Virtual Work.
Hi, I’m Anna Mea, 34 years old, from General Santos City, Philippines. I hold a Bachelor of Science in Hotel and Restaurant Management. I was 24 years old when I finished my degree due to financial challenges. Overcoming those difficulties during my studies taught me resilience, determination, and perseverance.
After graduation, I began my career as a hotel waitress, where I developed strong customer service skills and learned to work efficiently in a fast-paced environment.
In 2017, I worked as a cashier in a remittance company for nearly five years. This role strengthened my customer service expertise and gave me valuable experience in administrative tasks and data encoding.
In 2022, I decided to work abroad to support my siblings’ education and work toward building my own home. This experience helped me become more independent, disciplined, and responsible.
If you are seeking someone who is determined, reliable, and hardworking, I would be the best fit for you.
My Skills and Competencies
Basic Video Editing
Social Media Management
Content Creator
Email Management
Calendar Scheduling
Certificates
×
![]()
My Experience and Education
2017
-
2022
PALAWAN PAWNSHOP EXPRESS PERA PADALA
(ASSISTANT BRANCH MANAGER)
As an Assistant Branch Manager at Palawan Pawnshop, I support the Branch Manager in overseeing daily operations and ensuring smooth branch performance. I supervise staff, monitor cash handling and transactions, and make sure all pawn, remittance, and bills payment services are processed accurately and in compliance with company policies.
I assist in achieving sales targets, handle customer concerns and escalations, and ensure excellent customer service at all times. Additionally, I prepare reports, manage inventory and documentation, and ensure branch security and proper cash balancing at the end of the day.
2016
-
2017
Sun City Hitel
(Waitress)
Greet guests warmly and assist them with seating arrangements.
Respond to guest inquiries and requests courteously and efficiently.
Collaborate with kitchen staff and other team members to provide excellent service.
Ensure guest satisfaction by addressing concerns and providing a positive dining experience.
2023
-
2025
OFW
(Domestic Helper)
Managed household cleaning tasks, including dusting,
vacuuming, and mopping, to maintain high standards of
cleanliness.
Maintained confidentiality and respect for clients' homes and
personal belongings at all times.
Assisted family members with personal care tasks,
demonstrating compassion and respect for individual needs.
My Services
Video Editing
Handle basic video editing from raw footage to finished output by cutting, arranging, enhancing and adding music on it.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.