2007
Bachelor of Science in Hotel & Restaurant Management
San Sebastian College
More Info About Me
I am a dedicated and detail-oriented professional with experience in customer service, healthcare administration, patient support, scheduling, and administrative tasks. I am passionate about providing professional, compassionate, and efficient support while ensuring accuracy and confidentiality in every task.
My experience includes patient scheduling, administrative support, data entry, customer service, handling confidential information, and working with healthcare-related systems and workflows. I am also comfortable managing multiple priorities, communicating with clients and patients, following established procedures, and maintaining accurate records.
I am currently seeking opportunities as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Scheduler, Administrative Assistant, Customer Service Representative, or Dispatcher, where I can use my organizational skills, communication abilities, and healthcare-related experience to provide reliable support and contribute to the success of the team.
Key strengths:
• Patient and appointment scheduling
• Healthcare administrative support
• Customer service and communication
• Data entry and documentation
• EHR/EMR experience
• Confidential information handling
• Multitasking and time management
• Problem-solving and attention to detail
• Following standardized workflows and procedures
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2026
Prime Medical Center - Dubai
(Customer Service Executive)
Managed high volumes of customer inquiries through various communication channels.
Maintained accurate customer records and documentation.
Assisted clients with appointments, scheduling, and service coordination
Resolved customer concerns efficiently while ensuring excellent servicestandards.
Collaborated with internal departments to ensure smooth service delivery
Supported administrative processes and record management activities
2020
-
2020
Jp Morgan Chase Bank
(Collections Specialist)
Communicated with clients regarding account concerns and payment arrangements.
Maintained accurate account records and documentation.
Ensured compliance with company policies and procedures.
Demonstrated strong customer service and conflict-resolution skills.
2013
-
2017
Stellar Philippines
(Billing Analyst)
Processed customer billing and account-related transactions.
Maintained accurate records and documentation.
Performed administrative and data management functions.
Ensured accuracy and completeness of customer information.
Collaborated with team members to meet operational targets
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.