2008
~
Andres Clemente Jr. High School
More Info About Me
•I possess over 6 years of solid BPO experience specializing in customer service and sales.
•Can work with minimal supervision.
• I work with integrity, I always do what is right even if no one is watching.
• My skills includes strong problem solving and providing excellent customer service experience.
• Quick-learner and flexible with any task.
• I always focus on my goals.
• I’m a package deal, I am not limited for just what I know. I can explore new things and will definitely excel to it.
My Skills and Competencies
Social Media Management
Quickbooks Online
Data Entry
Certificates
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My Experience and Education
2021
-
2022
Valor Global Inc.
(Customer Service Representative/Collections/Trainer)
• We assist customers with billing issues, making payments and payment arrangements.
• We do basic troubleshooting and activating mobile device.
• We offer available upgrade promotions for eligible accounts.
2019
-
2020
RMS Collect (IQOR PHILIPPINES)
(Senior Agent Finance/Collection)
• We assist customers with billing issues, making payments and payment arrangements.
2016
-
2019
CONVERGYS
(Customer Service Representative)
• Billing and Sales
• Digital Assistant (Password reset for Online accounts and Email accounts)
2014
-
2015
Results Manila Inc
(Customer Service Representative)
Assisting customers in sending and receiving money
Updating account information
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Quickbooks Online
Prepare your accounts, document daily financial transactions and ensure compliance with applicable standards.
General Virtual Assistant
General Virtual Assistant