2025
Bachelor of Science in Information Technology
University of the Cordilleras
Where your vision meets creativity
I am a driven BSIT graduate (Class of 2025) from the University of the Cordilleras, backed by three years of experience in the BPO industry. My background as a Customer Service Representative has honed my ability to deliver high-accuracy support via call, chat, and email, always with a focus on client satisfaction. I am recognized for being adaptable, inquisitive, and a quick study when it comes to mastering new tools and processes.
Core Competencies & Experience
Technical Foundation: Skilled in WordPress Management, Web Design, and SEO. My internship at Terra Dynamics involved developing an Aphid Detection System using Python and machine learning, giving me a deep understanding of data annotation and image processing.
Client Relations & Support: Through roles at iQor and Foundever, I mastered payment negotiations, technical troubleshooting (modems/online platforms), and digital support. I pride myself on guiding users through digital landscapes with ease.
Adaptability: Whether I am served for Digital Support teams or building an SEO strategy, I bring a collaborative spirit and a technical "how-to" mindset to every team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
iQor
(Customer Care Representative)
Handled customer inquiries, processed payments, and assisted customers with making payments online. Negotiated payment arrangements to help avoid account suspension or cancellation. Provided light upselling and basic technical support, including guiding customers on restarting devices or modem and navigating online platforms.
2022
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2023
Foundever
(Customer Service Representative)
Provided customer support by handling inquiries related to delivery schedules, billing dates, pricing negotiations, and account cancellations. Also served as a backup for the Digital Support team, assisting customers with online bill payments and accessing digital newspaper content.
2021
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2021
Terra Dynamics
(Intern)
Involved in the development of an Aphid Detection System using Python, designed to detect aphid infestations on plant leaves through image processing and machine learning techniques. Tasks included collecting and annotating datasets consisting of healthy and aphid-affected plant images.
My Services
WordPress Development
WordPress Website development, Redesign WordPress Website, Redesign Shop, Product, Cart, Checkout and Thank You page.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.