2024
Bachelor of Science in Business Administration
The Philippine Women’s University
More Info About Me
I work across IT support, operations, and remote business management, with over ten years of experience supporting users, systems, and business owners in fast-paced and regulated environments.
My work focuses on resolving technical issues, managing access and accounts, coordinating incidents, and keeping day-to-day operations running with minimal disruption.
I have hands-on experience supporting business systems, user access, devices, and operational workflows across different environments.
Alongside technical work, I handle administrative and operational support, including documentation, coordination, scheduling, and follow-through.
I operate in roles that require structure, accountability, consistency, and independent execution.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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2025
Vaco Center of Excellence Philippines, Inc.
(IT Helpdesk Support)
Provided IT helpdesk support for onshore and offshore employees. Managed user accounts, devices, and access issues. Performed laptop troubleshooting and reformatting, maintained asset inventory, coordinated device deployment, and supported daily IT operations using ticketing and administrative platforms.
2023
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2024
Hansen Metallurgical Services (HMS)
(Business Manager / Virtual Assistant)
Provided remote business and administrative support to the company owner. Managed documentation, invoicing, billing, expense tracking, scheduling, and coordination. Supported daily operations through structured administrative execution and consistent follow-through.
2020
-
2023
Probe CX
(IT Helpdesk Support / After-Hours Incident Coordinator)
Provided technical support for retail systems including POS, devices, and user access. Coordinated high-priority incidents during after-hours operations to ensure service continuity. Led incident response, maintained reports, coordinated with support groups, and supervised Level 1 support staff as part of leadership and mentoring responsibilities.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.