2023
Bachelor Of Science in Office Administration
Philippines Christian University
More Info About Me
Results-driven Tier 2 Support Specialist and Customer Service Leader with over 8 years of experience in escalations management, sales administration, and operations support. Proven track record of resolving complex issues, improving customer retention, and collaborating with cross-functional teams to drive efficiency and service excellence. Highly organized, detail-oriented, and committed to delivering high-quality support in fast-paced, performance-driven environments.
My Skills and Competencies
Social Media Management
Customer Relationship Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2026
Greg Smith Transportation
(Operations Virtual Assistant)
Proactively emailing or updating customer portals with the status of high-priority loads to reduce inbound status inquiries. Process payment for Lumper fee for the driver. Help the driver to file disputes for damage cases.
2023
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2026
Lawnstarter
(Tier 2 Support)
Investigated complex issues by reviewing job photos, service notes, property details, and account history. Managed sales administrative tasks including lead validation, quote corrections, property size verification, and account updates. Coordinated with Sales, Operations, Billing, and Provider Support teams to ensure timely resolution of escalated cases. Assisted in customer retention by offering service alternatives, schedule adjustments, and add-on services.
2019
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2023
Support 360
(Customer Service Rep./Communications Team Manager)
Develop and implement effective communication strategies for internal and external stakeholders. Supervise, mentor, and lead the communications team to achieve goals and maintain high performance. Collaborate with other departments to align messaging and brand consistency across all platforms.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Expert
Handling customer inquiries, complaints, and feedback.