2012
BLANK
University of Nueva Caceres
More Info About Me
Hi, I'm Arianne E. Zapanta , took up Bachelor of Science in Business Administration major Financial Management I'm here to help you with your day-to-day business needs so that you can focus on growing your business.
A productive employee with a 12 years track record of success in customer service and project management, consistently delivering quality outcomes through effective leadership and team motivation. Proven ability to work with clients to determine requirements and provide excellent service.
I am confident that I can be a valuable asset to your company. I am a hard worker and I am always willing to learn new things. I am also a great communicator and I am able to build relationships with clients.
If you are looking for someone to help you with your day-to-day business needs, I would be honored to be considered for the position. I am confident that I can help you take your business to the next level.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2026
Bruntwork - Cityswoon | Remote
(Customer Service Representative)
Resolved 70–100 customer inquiries per day across email and messaging platforms, maintaining a satisfaction rate above 90%.
Managed sales and customer data with precision for reporting and trend analysis.
Processed high-volume emails promptly, reducing response times and improving customer experience. Provided administrative and organizational support to leadership to facilitate strategic initiatives. Coordinated event booking
2021
-
2023
Bruntwork - Brosa | Remote
(Assistant Logistic Coordinator)
Optimized delivery routes and scheduling, improving on-time shipments and reducing transit delays. Managed warehouse workflows and handled Returns, Exchanges, and Collection (REX) cases with high accuracy. Created and resolved support tickets using Gorgias, quickly addressing incidents and customer inquiries. Acted as liaison between delivery drivers, internal teams, and customers—providing status updates and troubleshooting operational issues
2021
-
2021
Bruntwork - HUMM | Remote
(Outbound Support | Seasonal Account)
Reached out to merchants via outbound calls to resolve account issues and guide them through platform navigation and troubleshooting. Logged all interactions in Google Sheets to maintain accurate, organized records. Provided friendly, efficient service, consistently improving customer satisfaction scores.
My Services
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.