2024
BSIT
Pateros Technological College
More Info About Me
I am a BSIT graduate with diverse professional experience spanning customer service, food service, technical writing, and quality assurance. My background includes working as an inbound CSR for a healthcare account, where I honed my communication and problem- solving skills, as well as roles as a service crew member, technical writer, and QA tester. This varied experience has given me a well-rounded skill set and the adaptability to thrive in different work environments. I am deeply passionate about continuous learning and upskilling, always seeking opportunities to grow both personally and professionally across various industries.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2026
Amber Studio Philippines Inc.,
(QA Tester)
• Tested game builds across multiple platforms to detect functional, UI, and performance issues.
• Designed and executed test cases and test scenarios based on game design documents.
• Logged defects with detailed steps to reproduce, screenshots, and video recordings.
• Verified fixes through retesting and regression testing to ensure stability.
• Evaluated gameplay balance, user experience, and adherence to design requirements.
• Collaborated with cross-functional teams to support smooth releases and improve player experience.
• Ticket filing through JIRA, TestRail, YouTrack.
2024
-
2025
Wizzard Technologies Inc.
(Intern and full-time as Technical Writer)
• Created and maintained technical documentation, user manuals, and release notes.
• Conducted Manual QA and User Acceptance Testing (UAT) for web and mobile applications.
• Collaborated with developers, QA testers, and designers to ensure accurate documentation and
usability.
• Supported training materials and knowledge base articles for internal and client use.
• Conducted scrum.
2017
-
2017
C3 BGC
(Customer Service Representative)
• Delivered inbound support for a healthcare account, ensuring accuracy and empathy.
• Resolved customer concerns, processed service requests, and provided troubleshooting support.
• Maintained compliance with quality and data security standards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.