2002
Bachelor of Science in Computer Science
University of Makati
Your Secret Weapon for Productivity!
Results-driven Virtual Assistant and Team Leader with over 10 years of experience in customer service, operations, and remote administration. Skilled in managing teams, optimizing workflows, and delivering high-quality client support. Proven ability to improve productivity and streamline processes through effective communication, organization, and problem-solving. Detail-oriented, adaptable, and capable of managing multiple tasks in fast-paced environments while maintaining strong client relationships and supporting overall operational success.
My Skills and Competencies
Microsoft Excel
Problem Solving
Time management
Customer Service
Data Entry
Certificates
My Experience and Education
2024
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current
Free Your Time Now, Inc.
(HSEQ Team Leader)
• Oversaw training and development of virtual assistants, ensuring high performance and operational efficiency.
• Ensured high-quality output through effective task management, daily oversight, and optimized workload distribution.
• Monitored team performance to improve productivity and drive continuous improvement initiatives.
• Facilitated client and management communications, effectively handling concerns and escalations.
• Delivered KPI-driven insights and generated detailed reports to support strategic decision-making.
2022
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2024
Free Your Time Now, Inc.
(Virtual Assistant / HSEQ Administrator)
• Analyzed and interpreted data while maintaining HSE compliance tracking
systems to support informed decision-making, improve operational efficiency, and drive effective strategic initiatives.
• Implemented efficient email management and systematic document organization to improve overall workflow productivity.
• Managed client communication through email to enhance overall satisfaction and retention.
• Streamlined scheduling of meetings, appointments, and travel arrangements to ensure efficient team operations.
• Organized and maintained comprehensive spreadsheets, calendars, and digital records to support clear communication and uphold data integrity.
2020
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2021
Online Kids Academy / Tutoring / Native Camp / Acadsoc
(Online English Tutor)
• Enhanced student engagement, writing proficiency, and pronunciation by
delivering interactive lessons, providing structured grammar guidance, and facilitating targeted practice activities.
2011
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2020
Cebu Pacific Air
(Airport Shift Manager)
• Delivered excellent customer service by handling passenger concerns, complaints, and special requests in a fast-paced airport environment
• Resolved escalations professionally, ensuring customer satisfaction while balancing operational requirements
• Led frontline staff in providing consistent, high-quality service to passengers
• Managed difficult situations such as flight delays, cancellations, and rebooking with a calm and solutions-focused approach
• Ensured a positive passenger experience by maintaining clear communication and timely updates
• Trained and guided staff on customer service best practices and proper handling of customer concerns.
2008
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2010
Cebu Pacific Air
(Load Controller)
• Executed aircraft weight and balance assessments, ensuring compliance with safety regulations and operational efficiency.
2006
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2008
Cebu Pacific Air
(Ramp Supervisor)
• Coordinated radio communications with ground crew, flight crew, and tow personnel to enhance safety and operational efficiency in loading and unloading activities.
2004
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2006
Cebu Pacific Air
(Customer Service Agent)
• Managed customer interactions by resolving disputes and complaints efficiently, contributing to improved customer loyalty and satisfaction.
2003
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2004
Cocolife
(Billing Processor)
• Processed billing documents efficiently, ensuring accuracy and compliance with organizational standards.
2002
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2002
IIRR (International Institute of Rural Reconstruction)
(Database Programmer)
• Designed and implemented robust database structures and data models to support organizational data needs.
My Services
Video Editor
Creative video editor skilled in storytelling, transitions, and effects. Let's bring your vision to life!
Data Entry
Accurate and efficient data entry, ensuring precise organization, seamless workflow, and reliable record-keeping.