2017
Bachelor of Science in Information Technology
ICCT Foundation Colleges
Work flow
Experienced accounting and customer service specialist with a knack for keeping numbers organized, clients satisfied, and teams running smoothly, sometimes all before lunch. I’ve worked across sales, customer support, credit repair, accounts receivable, social media management, and customer success, gaining strong skills in virtual assistance, lead generation, process optimization, content creation, and team coordination. From handling UK telecom upgrades at Concentrix and setting real estate appointments at Century 21 to supporting Telco operations as a Subject Matter Expert at Alorica, improving business visibility at Streamline Data Inc., assisting clients with credit solutions at Lifebridge Servicing, managing financial records for Aegis Natural LLC, and overseeing social media and client success at Libertie Bride Marketing Group, I bring a solutions-driven, people-focused approach to every role. With a background in IT, strong communication skills, and the ability to stay calm under pressure, I consistently deliver efficient operations, improved workflows, and exceptional customer experiences.
Key Skills & Expertise
How I Deliver Results
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2018
24/7 ai
(Email Technical Support)
2019
-
2021
Concentrix
(Sales Associate)
2021
-
2021
Century21
(VA Real State Agent Assistant)
2021
-
2022
Telus International
(Customer Service Agent)
Customer Health Care
2025
-
2025
Aegis Natural LLC
(Accounts Receivable)
Recording all incoming transactions in Zoho Books and disputing any
incorrect deductions
2024
-
2025
Streamline Data Inc
(Local Listings & Client Support Specialist)
Helped clients grow their business by optimizing their Google, Yelp, and
Bing listings to improve local search visibility
Contacted new clients to explain services and ensure their business
listings run smoothly
Updated existing listings and added new services to improve online
presence
Verified business details and ensured listings are accurate and active
2025
-
2026
Libertie Bride Marketing Group
(Social Media Manager (SMM) / Client Success Manager (CSM))
Created and scheduled social media content and managed audience
engagement
Monitored performance and optimized content strategy to increase reach
and interactions
Managed client accounts from onboarding to retention, serving as the
primary contact and resolving issues efficiently
Optimized Google Business Profiles, Yelp, and Bing listings, including
updating business info, categories, photos, posts, and reviews
Ensured accurate NAP (Name, Address, Phone) consistency across all
platforms
Implemented review management strategies, responded to customer
reviews, and improved online reputation
optimized local keywords for search visibility
Coordinated content and promotions across listings to boost
discoverability and customer engagement
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.