2018
Bachelor of Secondary Education (MAPEH)
Visayas State University
More Info About Me
Customer Service, Administrative, and Operations Support Professional with nearly 4 years of experience supporting customers, managing business operations, and coordinating administrative processes across various industries.
My experience spans customer service, technical support, order processing, payment verification, inventory monitoring, logistics coordination, sales reporting, and social media customer engagement. Throughout my career, I have developed a strong ability to manage multiple priorities, maintain accurate records, and deliver exceptional service while supporting business objectives.
Currently exploring opportunities in Customer Support, Virtual Assistance, Administrative Support, Operations Support, and Customer Success roles.
My Skills and Competencies
Cold Caller
Lead Generation
Customer Service Representative
Technical Support Representative
General Virtual Assistant
Certificates
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My Experience and Education
September 2022
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July 2023
FIS Global Solutions Philippines Inc
(Customer Service Associate II-Consumer - L1)
• Updates customer information and ensures accurate entry of contact information.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
2021
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2022
Inspiro Relia Inc.
(Technical Support Representative/CSR)
Help and provide answers to questions from customers regarding use and trouble-shooting of equipment over the phone.
2019
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2019
247 ai Customer Philippines
(Customer Service Representative)
Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
November 2024
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April 2026
Unicity Network Philippines
(Customer Service Agent)
Met departmental KPIs while handling customer inquiries via phone, email, chat, and Meta Business Suite.
Processed manual orders, verified payments, and maintained accurate records.
Prepared Daily Sales Reports and operational documentation.
Coordinated with warehouse, logistics, finance, compliance, and sales teams.
Managed customer follow-ups and supported nationwide operations.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
provide product/services information, answer questions, and resolve any emerging problems customer might encounter.
Real Estate VA
Someone who provides various services related to the real estate business from a remote location
Technical Support Representative
provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone.