2024
Bachelor in Physical Education
Cebu Normal University
More Info About Me
Hi, I'm Arvin from the Philippines. I'm a detail-oriented Short-Term Rental Property Manager / Virtual Assistant with 2+ years of experience helping property owners and vacation rental owners ensure a smooth check-in and check-out process for their guests, keep their day-to-day operations organized and running smoothly. I handle various administrative tasks, guest messaging, scheduling and coordinating cleaning and maintenance, and assist in review responses and reputation management. I'm also very good at tracking operational issues, ensuring timely follow-up, and managing guest feedback to ensure a seamless guest experience for high customer satisfaction.
My Skills and Competencies
Airbnb and Booking.com management
Airbnb and Booking.com management
Property inspection coordination
Housekeeping & maintenance scheduling
Escalation & dispute resolution
Guest check-in/check-out coordination
Certificates
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My Experience and Education
2025
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2026
Operations Specialist – Asteroom
(Operations Specialist)
Coordinate property data collection visits for appraisal management clients, ensuring timely scheduling of onsite inspections and accurate capture of required 2D and 3D property images ∙ Manage and schedule 800+ property inspection orders per month across seven order types while consistently meeting turnaround time (TAT) requirements and onsite contact availability ∙ Support recruitment and onboarding of data collectors in high-demand coverage areas to maintain operational efficiency and service continuity ∙ Perform quality assurance checks on submitted 3D property images, identifying and resolving photo-related issues to ensure compliance with client standards ∙ Monitor scheduling KPIs, including TAT performance and total scheduled orders, contributing to a 97% performance rating through high-volume and accurate order management ∙ Collaborate with onsite contacts, appraisal companies, and internal teams using backend operational systems and Aloware to streamline scheduling and communication workflow
2023
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2025
TDCX Philippines
(Senior Case Manager)
Managed complex guest and host escalations involving accommodation reservations, booking issues, and policyrelated concerns, ensuring prompt and accurate case resolution ∙ Prioritized and resolved high-volume cases based on urgency, reservation timelines, and customer impact while maintaining strong adherence to company policies and service standards ∙ Consistently achieved passing scores in key KPIs, including Resolution Rate, Net Promoter Score (NPS), and Love Score, contributing to an overall 4.9 performance rating across combined metrics ∙ Recognized as “Best of the Best” for outstanding customer support performance and service excellence ∙ Earned promotion to Floor Support due to exceptional performance, handling supervisor calls and providing operational support for a broader range of escalated inquiries and team concerns ∙ Utilized Nova, Qualtrics, Nexidia, and MS Office to monitor case progress, resolutions, track performance metrics
2021
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2023
Optum Global Solutions
(Member and Provider Services Representative)
Assisted members and healthcare providers with inquiries related to medical benefits, eligibility verification, billed and denied claims, and claims submission processes for UnitedHealthcare accounts ∙ Initiated and monitored prior authorization requests, providing accurate status updates while ensuring compliance with healthcare protocols and documentation standards ∙ Managed high-volume inbound calls while maintaining accuracy, professionalism, and adherence to HIPAA regulations and company policies ∙ Maintained a 4.2 overall performance rating through consistent delivery across First Call Resolution (FCR), call quality, and customer service benchmarks ∙ Supported authorization requests and healthcare-related inquiries using ICD-10 and HCPC coding ∙ Consistently achieved strong KPI performance, including a 3-minute Average Handle Time (AHT), 95% Customer Satisfaction (CSAT), 95% Quality Assurance (QA) score, and 100% schedule adherence ∙ Utilized Iset, Icue, NGT, and Qualtrics to document interactions, manage member records, and track service quality and case updates in real time
My Services
Airbnb / VRBO property management
End-to-end VRBO management. I optimize listings and guest experiences so you can effortlessly enjoy returns.
Reservation & booking management:
Streamlining reservations, inquiries, and booking updates for a friction-free guest booking experience.
Administrative & operational support
Handling day-to-day backend operations and admin tasks to keep your rental business running smoothly.
Property inspection coordination
Scheduling routine inspections to maintain high quality standards and protect your real estate asset.
Customer service & CX support:
Providing seamless, high-quality support to optimize the customer journey and ensure satisfaction.
Calendar & scheduling management
Syncing booking calendars across channels to prevent double-bookings and optimize occupancy.