BS Nursing
Cebu Doctor’s University
Executive Administrative Assistant with over 4 years of experience handling email and calendar management, backend support and customer relationship success.
Cebu Doctor’s University
Manage executive calendars, appointment scheduling, and high-volume email correspondence with accuracy across multiple U.S. time zones.
Maintain organized digital file structures and documentation in Google Drive and Notion, naming, categorizing, and uploading files into designated folders for easy retrieval.
Import and update client and contact records across CRM platforms including Attio, Pipedrive, and Salesforce, keeping data clean, accurate, and current.
Provide customer success support and handle client communications, resolving inquiries professionally and promptly.
Execute lead generation and B2B/B2C outreach campaigns and maintain organized records of contacts and outcomes.
Process and organize meeting recordings and transcripts, polishing documentation and preparing files for internal review and distribution.
Coordinate virtual events, team onboarding, and internal workflow documentation; create marketing materials and branded assets using Canva and CapCut.
Handle sensitive business and client information with discretion, maintaining strict confidentiality and consistent attention to detail.
Delivered full administrative and executive support, including correspondence management, document filing, and report preparation.
Organized and maintained project documentation, vendor communications, and procurement records in structured digital and physical filing systems.
Managed HR-related tasks including recruitment coordination, employee onboarding, and up-to-date personnel records.
Processed financial documents, tracked purchase orders, and monitored budget expenditures, verifying information before internal processing.
Organized and executed internal company events and project milestone meetings.
Maintained confidentiality of sensitive company and personnel information across all administrative tasks.
Conducted outbound B2C sales validation calls and B2B client outreach with consistent accuracy and professionalism.
Promoted to Team Leader within the first year; trained new agents on validation processes and performance standards.
Monitored team KPIs, provided coaching, and ensured quality compliance across all outreach activities.
Maintained detailed, accurate records of client interactions, outcomes, and follow-ups in CRM databases.
Completed OP360 Leadership Training and applied strategies to improve team efficiency and morale.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.