2010
Bachelor in science in Hospitality Management
La Consolacion College- Bacolod
More Info About Me
I’m a skilled Restaurant Service Specialist transitioning into freelancing after 8 years in the hospitality industry, where I learned the true value of organization, clear communication, and exceptional customer experience.
During the pandemic, I built and managed my own online flower bouquet business — handling customer inquiries, social media, orders, scheduling, and daily operations. That experience taught me how to run an online business from behind the scenes, adapt quickly, and stay consistent even under pressure.
Today, I support entrepreneurs and small business owners who need a reliable, detail-oriented partner to manage admin tasks, online operations, and customer support — so they can focus on growing their business.
I’m especially skilled in staying organized, communicating professionally, and creating smooth systems that improve both workflow and client experience.
I created branded social media graphics and templates using Canva. Wrote engaging captions aligned with brand voice and audience goals. Planned and organized content for consistent posting schedules
Assisted in engagement activities including comment and message support. Tracked basic performance metrics to evaluate post reach and interaction. Supported digital organization, email management, and task coordination.
With a strong foundation in service, business operations, and online management, I’m confident in my ability to add value from day one. I’m ready to support business owners as a Virtual Assistant/Social Media Manager who is proactive, dependable, and committed to delivering high-quality work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Yabu: House of Katsu
(Cashier/ Service Specialist/ Bartender)
* Responsible for handling customer transactions accurately and efficiently while providing friendly, professional service. The role ensures a smooth checkout experience and supports daily store operations.
* Handle cash, credit/debit cards, e-wallets, and other payment methods
* Support the team with basic stocking or floor duties when needed
* Balance the cash register( opening to closing) and report any discrepancies
* Greet customers warmly and assist them
* Answer basic customer questions and resolve minor complaints
* Taking orders, serving food and drinks.
* Opening the Bar Area with full stocks and drinks, ensuring correct labelling, cleanliness and food safety standards.
2013
-
2016
UCC Cafe' Terraces
(Waitress)
* Greet and seat guests, presenting menus with enthusiasm and product knowledge
*Guide guests through coffee selections and breakfast options with thoughtful recommendations
*Take accurate orders and communicate clearly with kitchen and barista teams
* Serve food and beverages efficiently while maintaining presentation standards
* Monitor tables and dining flow to ensure comfort, cleanliness, and satisfaction
* Support daily opening routines and maintain a polished front-of-house environment
* Uphold service excellence, cleanliness, and food safety standards
2010
-
2012
Sparks Bar and Sport Bar
(blank)
* Greet and seat guests, presenting menus and upselling drinks
* Taking orders in a warm, friendly manner
* ensuring tables are clean and no drinks spilled on the floor
* guide guests to sports bar for entertainment games ( beerpong, darts, billiards)
* support daily opening and closing procedures
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.