2022
Bachelor of Science in Business Management major in Marketing Management
Cavite State University
Detail-Oriented Virtual Assistant | Data Entry | Medical Administrative
I'm a reliable and detail-oriented Virtual Assistant with a strong background in customer service, workforce management, and operations. I help businesses stay organized by providing efficient administrative support, email and calendar management, data entry, internet research, document organization, and workflow coordination. I am a fast learner who values accuracy, professionalism, and clear communication in every task I handle.
I'm skilled in:
- Administrative Support
- Email & Calendar Management
- Data Entry & Data Management
- Microsoft Excel (Formulas, PivotTables, Reports)
- Google Workspace (Docs, Sheets, Drive, Calendar)
- Document Organization & File Management
- Customer Service & Client Support
- Workforce Management & Real-Time Monitoring
- Scheduling & Appointment Coordination
- Time Management & Multitasking
- Problem Solving & Attention to Detail
I'm committed to delivering high-quality work, meeting deadlines, and supporting clients with reliable and organized virtual assistance. My goal is to help businesses improve productivity so they can focus on growing their operations while I take care of the day-to-day administrative tasks.
My Skills and Competencies
Bookkeeping
Data Entry
Medical Administrative
Certificates
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My Experience and Education
2023
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2026
Freelancer
(Real Time Analyst)
As a Real-Time Analyst, I monitor agents performance to ensure service levels and operational goals are consistently achieved. I track real-time metrics, manage staffing and queue performance, analyze data, and make timely recommendations to optimize workforce efficiency. I collaborate with operations and workforce management teams, prepare performance reports, and support data-driven decisions that enhance productivity and improve the overall customer experience.
2026
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2026
Pro VA
(Data Entry - Trainee)
During my data entry training, I worked under the guidance of my mentor to accurately enter, update, and validate data, organize digital files, maintain database integrity, and ensure all records were complete, accurate, and compliant with company standards.
2026
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2026
Pro VA
(Medical Administrative - Trainee)
Under the guidance of my mentor, I supported healthcare providers by managing patient appointments, updating electronic medical records (EMR), verifying patient information, and handling administrative tasks.
My Services
Customer Service Representative
Delivered prompt and professional customer support while resolving concerns with accuracy and empathy.
Data Entry / Web Researcher
Performed data entry, internet research, and document management with accuracy and attention to detail.
Medical Administrative
Managed patient scheduling, calendar management, appointment coordination, email support, and provider availability.