2018
Business Studies
Business Professionals Education Centre
More Info About Me
I’ve built my career on delivering excellent customer service and driving operational improvements. Starting out as a customer support agent, I quickly earned recognition as a Top Agent and was promoted to Subject Matter Expert, then Quality Assurance Specialist. In those roles, I consistently hit KPIs, helped refine processes, and worked closely with clients to strengthen the customer service department.
With more experience a s Settlements Officer in a finance loan company, where accuracy and attention to detail are key. I review paperworks, ensure payments are processed correctly, and maintain strong relationships by breaking down data and explaining fees clearly. My background in quality assurance and operations gives me a unique edge, I don’t just complete tasks, I look for ways to improve systems and make them more efficient.
What sets me apart is the combination of customer service excellence, process improvement, and a sharp eye for detail. I bring the same energy and commitment that earned me multiple promotions to every project I take on. If you’re looking for someone reliable, detail-oriented, and proactive, I’m confident I can add real value to your business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2026
Vault Outsourcing
(Settlements Officer)
Review and validate documents to ensure accuracy before processing payments or transactions.
Collaborate with vendors, clients, and internal teams to confirm settlement details and quickly resolve any discrepancies.
Maintain compliance with company policies, industry regulations, and contractual requirements.
Reconcile financial records and ensure settlement data is accurate and up to date.
Communicate effectively with stakeholders by clarifying transaction details, breaking down fees, and providing timely updates on settlement progress.
2024
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2024
EXLService
(Insurance Executive)
Coordinate with patients, doctors, and medical secretaries to verify and confirm customer details related to medical procedures.
Ensure accuracy of insurance coverage by reviewing patient information, procedure details, and policy requirements.
Communicate effectively with stakeholders to clarify coverage terms, resolve discrepancies, and provide guidance on insurance processes.
Maintain compliance with company policies and industry regulations while safeguarding sensitive patient information.
Support smooth claims processing by ensuring all documentation is complete, accurate, and submitted on time.
2023
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2024
Reliasourcing INC
(Quality Assurance Specialist)
Monitor and evaluate customer service calls to ensure performance standards in customer satisfaction, sales, and revenue are consistently met.
Assess agent performance against established KPIs and provide constructive feedback to improve service quality.
Develop and implement standardized guidelines to create a uniform process across the customer service department, enhancing efficiency and consistency.
Identify areas for improvement and collaborate with management to refine training programs and operational procedures.
Prepare detailed reports on call quality, compliance, and customer experience to support continuous improvement initiatives.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.