2019
General Academic Strand
San Jose National High School
More Info About Me
Results-driven Customer Service Specialist with over 6 years of experience managing financial, retail, and technical accounts. Proven track record of delivering top-tier customer satisfaction and driving sales through effective upselling. Strong technical troubleshooter adept at resolving complex inquiries quickly while maintaining strict data security. Recognized as a top-performing agent in fast-paced international markets.
My Skills and Competencies
Customer Service Representative
Communication and Collaboration
Analytics and Data Analysis
Certificates
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My Experience and Education
July 31 2023
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January 4 2024
HelloConnect Inc
(Customer Care Specialist)
Handling inquiries and concerns about customer subscriptions under HelloFresh.
January 5 2025
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September 1 2025
HelloConnect Inc
(Subject Matter Expert)
Assisting agents in providing codes or answering difficult questions.
October 1st 2025
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July 1st 2026
HelloConnect Inc.
(Team Leader)
Handling 15 agents on their performance monitoring KPI's making sure it will hit the target monthly.
2020
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2021
Sitel Group
(Customer Service Representative)
Financial Account
2020
-
2021
Sitel Group
(Customer Service Representative)
Sales and Retail Account
2019
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2020
Sitel Group
(Customer Service Representative)
Technical Account
My Services
Customer Service Representative
Financial, Technical and Retail Account