Hello there! I am Neil Bryan

Neil: Synonym to Exceptional Problem Resolution and Organizational Mastery

I specialize in benefits enrollment operations and HR technology implementation, with deep expertise in ADP Workforce Now. Currently at ADP, I manage a concurrent book of 60–70 client engagements during peak annual enrollment cycles, serving as the sole project owner across the full enrollment lifecycle — from phased planning through milestone tracking and on-time closure.

My background spans HR technology, healthcare revenue cycle management, and client-facing project delivery. I bring hands-on expertise in ADP WFN Benefits and Decision Support modules, translating complex system requirements into practical configuration strategies that drive client satisfaction and operational efficiency.
Prior to ADP, I supported executive operations at a fast-paced tech startup and led revenue cycle management initiatives in healthcare, managing high-volume workflows that routinely exceeded performance targets. Across every role, I've built a track record for quality, accountability, and cross-functional collaboration — consistently ranked among top performers and recognized for zero-escalation records.

I'm experienced with a wide range of enterprise tools including Salesforce, Asana, Google Workspace, Microsoft 365, and clinical platforms such as eClinicalWorks and Brightree EMR. I'm also proficient with AI-assisted workflows using GPT-4, Claude AI, and Gemini.

Open to opportunities in HR technology, benefits administration, client success, and project operations. Let's connect.

Neil Bryan Albeza
Taguig City, Philippines
brynlduqui@gmail.com
Freelancer
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Certificates

Career Summary

  • EXPERIENCE
  • EDUCATION
August 2024 - Present
Automatic Data Processing (ADP)
(Annual Enrollment Specialist)

• Owned end-to-end benefits enrollment lifecycle on ADP Workforce Now for 60–70 clients per cycle, driving on-time closure through phased planning, milestone tracking, and full project ownership
• Served as primary subject matter expert for ADP Workforce Now Benefits and Decision Support, translating system requirements into configuration strategies that achieved 79% client satisfaction
• Coordinated cross-functional escalations between ADP payroll and service teams, streamlining issue resolution and sustaining an 85% associate satisfaction score throughout high-volume periods

Feb 2024 - Jun 2024
Athena
(Executive Assistant)

• Spearheaded end-to-end open enrollment project management, ensuring seamless execution and on-time delivery across all stakeholder milestones
• Managed executive calendars, travel logistics, and meeting documentation for a fast-paced tech startup, recovering 20% of leadership capacity
• Streamlined research, reporting, and invoice workflows to support executive decision-making, cutting time spent on these processes by 50%

April 2022 - January 2024
Cognizant Technology Solutions Philippines
(Senior Process Executive)

• Earned six-month "Hall of Fame" recognition by maintaining a 96% quality score with zero escalations across all engagements
• Coordinated multi-channel communication across field personnel, hospitals, and patients to drive accurate registration and record maintenance for a leading medical technology firm
• Sustained 90% customer satisfaction supporting an American streaming service through peak 2023 NFL season demand, delivering under significantly increased workload

January 2020 - February 2022
Access Healthcare Services
(Senior Client Partner)

• Launched a blended call initiative for revenue cycle management, mentoring new hires and scaling a specialized workflow by 200%
• Resolved 250+ inquiries weekly while ranking in the top 25% of 10,000 employees, consistently exceeding performance targets
• Managed revenue cycle intake on a leading HME/DME platform: verifying insurance, collecting documents, and scheduling 100+ weekly appointments at 11% above average efficiency

Task Expertise

*here are some but not limited to:
Healthcare Operations Support

Revenue cycle, insurance verification, scheduling, and patient coordination for medical practices

Executive & Virtual Assistance

Calendar, inbox, and admin support that gives busy founders and executives their time back

Benefits Administration & Open Enrollment Support

End-to-end enrollment management, platform configuration, and milestone tracking

Client Success Management

Managing accounts, handling escalations, and keeping clients satisfied

Process Coordination & Project Management

Keeping cross-functional projects on track using various project management tools, and documented workflows

Let's work together !

I am available for freelance projects.
Hire Me

If my skill-set aligns well with what you're looking for—I invite further discussion!
Let's get down to business.

Address :
Taguig City,
Philippines
Email :
brynlduqui@gmail.com


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