2017
ABM
Philippine Christian University
More Info About Me
I am a detail-oriented, customer-focused professional with 5 years of experience in the online casino and Sports Betting industry, specializing in customer support and KYC account verification to ensure secure, compliant, and high-quality service in fast-paced environments.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
B2Spin Limited
(KYC / Account Verification)
Conduct AML checks, risk assessments, and screening against sanctions, PEP, and watchlists to identify high-risk or suspicious accounts.
Maintain accurate records, coordinate with internal teams, and communicate
requirements or additional document requests to ensure smooth and timely
verification processing
2024
-
2025
Spinbet
(Customer Support)
Maintain strong product and policy knowledge to deliver correct guidance and
Support.
Document interactions, update CRM records, track feedback, and prepare routine
support reports.
Respond to customer inquiries across multiple channels and provide accurate
information about products, services, and policies
2022
-
2023
Kingwin Ventures Inc.
(CSR / KYC / Account Verification)
Perform KYC checks by verifying identity documents, customer information, and ensuring compliance with company and regulatory standards.
Maintain accurate records, update customer profiles in internal systems, and ensure
timely, high-quality service delivery
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing record.