ABM
Philippine Christian University
I am a detail-oriented, customer-focused professional with 5 years of experience in the online casino and Sports Betting industry, specializing in customer support and KYC account verification to ensure secure, compliant, and high-quality service in fast-paced environments.
Philippine Christian University
Conduct AML checks, risk assessments, and screening against sanctions, PEP, and watchlists to identify high-risk or suspicious accounts.
Maintain accurate records, coordinate with internal teams, and communicate
requirements or additional document requests to ensure smooth and timely
verification processing
Maintain strong product and policy knowledge to deliver correct guidance and
Support.
Document interactions, update CRM records, track feedback, and prepare routine
support reports.
Respond to customer inquiries across multiple channels and provide accurate
information about products, services, and policies
Perform KYC checks by verifying identity documents, customer information, and ensuring compliance with company and regulatory standards.
Maintain accurate records, update customer profiles in internal systems, and ensure
timely, high-quality service delivery
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Scheduling appointments, handling correspondence, and managing record.