2012-2013
Bachelor of Science in Psychology
Lyceum of the Philippine University-Calamba
More Info About Me
Hello! I'm glad you found my profile. Consider this your sign to explore how I can support your business and help you achieve your goals.
I am a dedicated and detail-oriented professional with strong confidence, a positive mindset, and a clear commitment to delivering quality work. I take pride in being reliable, proactive, and solution-focused, always putting in the effort to understand challenges and provide effective solutions.
With experience in customer support, administrative tasks, transcription, email management, and call quality evaluation, I am equipped to help businesses improve their operations and provide excellent service to their clients.
Feel free to check my Experience section to learn more about my skills and background. I look forward to the opportunity to work with you and contribute to your success. Thank you!
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creation
Social Media Marketing
Email Support
Certificates
My Experience and Education
March 2022
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July 2026
Contact Automation
(Customer Service Representative/QA)
* Handled inbound calls for various companies across multiple industries, including rental accommodations, extermination services, ministry organizations, underwear company (for incontinence), pizza brand, and other businesses.
* Provided accurate transcription services for voicemails and recorded communications.
* Managed email correspondence for a pizza brand, ensuring timely, professional, and customer-focused responses.
* Conducted call audits to evaluate service quality, compliance, and overall customer support performance.
2020
-
2022
Genpact Alabang
(Collections Agent/Trainer/Quality Assurance)
* Has professional experience for both INBOUND and OUTBOUND calls in one of the largest bank in United States.
* Financial Advisor/Collections Agent
* Basic Bill Explanation
* Payment Processing
* Trainer and Quality Assurance
2018
-
2020
IQOR SANTA ROSA
(Customer Service Specialist/Subject Matter Expert)
* Professional Experience for INBOUND calls in one of the most well-known Telco Company in United States.
* Assisting clients with their questions, concerns or complaints
* Payment and Order Processing
* Bill Explanation
* Basic Troubleshooting
* Assisting clients who requested supervisor/escalation
* Pitching sales and processing orders
* Awarded as Top Agent for OBS last August 2020 and Top Agent for VOC last Nov 2020 for the whole site
My Services
Social Media Marketing
Social Media Marketing gives businesses the opportunity to interact with their customers and convert into sales.
Email Support
Email Support
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service
Responsible for managing various customer issues depending on account assignment
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.