4th year (2023-2024)
Bachelor of Secondary Education Major in Mathematics
Ateneo de Davao University
More Info About Me
Hi! I'm Caren. Thank you for visiting my profile page!
I am a dedicated and driven individual who thrives on juggling multiple roles while pursuing a journey of continuous learning and growth. In my previous role is a Virtual Patient Care Coordinator with a background in healthcare support and customer service. I specialize in patient scheduling, insurance verification, virtual check-ins, and managing electronic medical records to ensure a smooth and efficient patient experience.
With strong attention to detail and communication skills, I help healthcare providers stay organized while making sure patients receive timely assistance, clear communication, and compassionate support in every interaction.
In addition, I also join a training for General Virtual Assistant in PRO VA with coach Dham. I learned a lot on the workshop which enhance more my knowledge and skills and I can say that I am capable of any virtual assistant position.
Let's get in touch. Looking forward to work with you soon.
Graphic Designer
Graphic Designer
Data Entry
Content Creator
Calendar Management
Email management
Executive Assistant
Certificates
My Experience and Education
October 2024
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February 2026
Sutherland Global Holdings PH
(Virtual Patient Care Coordinator)
Managed patient scheduling, coordinated provider calendars, and facilitated virtual check-ins to ensure efficient patient flow. Verified insurance coverage, maintained accurate electronic medical records, and communicated appointment reminders and follow-ups while delivering high-quality patient support and maintaining strict confidentiality.
April 2024
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Oct 2024
Amazon Operation Services INC.
(Customer Associate)
As a remote customer service representative, my role is to provide timely, courteous, and accurate responses to customer inquiries regarding products, orders, returns, refunds, exchanges, and other retail services via phone and chat. I assist customers in placing orders, tracking shipments, and processing returns or replacements. Helping customers manage their Amazon accounts, including password resets, updating payment methods, and managing subscriptions such as Amazon Prime. Ensuring all interactions follow Amazon’s customer service guidelines and policies, maintaining professionalism and accuracy in every communication.
2022
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2023
VXI HOLDINGS INC.
(Customer Service Representative (Health Account))
As a Healthcare Customer Service Representative, my mission is to make a meaningful impact on patients healthcare experiences by serving as a compassionate bridge between patients and facilities. I provide empathetic
support, maintain accurate patient records, manage medical schedules, and help patients understand insurance coverage. My strong communication skills and attention to detail create trust and comfort for patients. My goal is to contribute to overall patient satisfaction and efficient healthcare facility operations, upholding high standards of patient care and fostering positive relationships.
My Services
Customer support
Assists customers with inquiries and issues related to a company's products and services
Graphic Design
Elevating brands and services for businesses by developing copy for websites, social media, and marketing materials.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Patient Care Coordinator
Contact between patients and providers, managing scheduling, insurance verification, and care coordination.