Hey I am Carl

PrizePicks
(Fraud Transactions Specialist)

1. Transaction Monitoring and Detection
Real-time Analysis: Review daily transaction activity across digital channels,, and banking systems for anomalies.

Pattern Recognition: Identify fraudulent trends, including account takeovers, phishing, and identity theft.

Alert Management: Triage alerts from fraud detection systems and investigate flagged high-risk transactions.

2. Investigation and Case Management
Thorough Reviews: Investigate suspected fraud by analyzing account history, customer behavior, and device information.

Documentation: Maintain accurate, detailed, and audit-ready records of investigation findings and actions taken.

Final Verdicts: Determine if activity is fraudulent and execute necessary actions, such as locking accounts or reversing transactions.

3. Risk Mitigation and Prevention
Strategy Implementation: Collaborate with internal teams to develop and optimize fraud detection rules and algorithms.

System Improvements: Recommend updates to anti-fraud processes based on changing transaction patterns and new fraud techniques.

Policy Compliance: Ensure all actions adhere to internal policies, regulatory standards, and legal requirements.

4. Communication and Collaboration
Customer Support: Handle inquiries from customers regarding compromised accounts,, and guide them through recovery steps.

Stakeholder Liaison: Collaborate with internal departments (IT, Operations, Compliance) and external agencies (law enforcement) to resolve cases.

Training: Educate staff and merchants on proper card acceptance, authorization procedures, and fraud awareness.