2015
BS in Business Administration major in Financial Management
UNIVERSITY OF LA SALETTE
Get to Know Me
Hello! My name is Carmina, and I am a dedicated Virtual Assistant with a strong passion for delivering quality work and bringing enthusiasm to every project I undertake.
I have gained diverse experience across several positions, starting as a Sales Assistant and advancing to Customer Solutions Officer. Along the way, I worked as a Teller and Branch Operation Assistant, developing strong operational and customer service skills. I also served as a Dispatch Officer before being promoted to Head of Operations, where I managed overall workflow and team coordination. Additionally, I have experience as a Cashier, which further strengthened my attention to detail and accuracy in handling transactions.
I pride myself on being highly reliable and capable of completing tasks efficiently with minimal supervision. I’m eager to collaborate and support your business goals so we can achieve growth together.
Let’s connect and explore how I can contribute to your success.
Your Virtual Assistant,
Carmina
My Skills and Competencies
Microsoft Office ( Excel, Word, Powerpoint)
Email Management
Customer Service Skills
Time Management Skills
Organizational Skills
Data Entry
Certificates
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My Experience and Education
2026
-
2026
Pro VA Philippines
(Data Entry - Trainee)
I participated in a general virtual training program aimed at enhancing my data entry skills. During the program, my mentor assigned me a hands-on task that involved creating a spreadsheet using Excel or Google Sheets. I was responsible for organizing the spreadsheet and accurately inputting all the required information, which helped me practice attention to detail and improve my proficiency in managing and handling data efficiently.
2022
-
2024
GLOBE ZAC TELECOM
(Cashier)
Handles customer transactions accurately while assisting shoppers with product selection and inquiries. Promote and sell products to help achieve sales targets and ensure a positive customer experience. Also manage cash transactions of the store.
2020
-
2021
BEELIVERY DELIVERY SERVICES
(Head of Operations)
Oversees the organization’s daily activities and ensures processes are efficient, cost-effective, and aligned with business goals.
2018
-
2019
RED LOGO LIFESTYLE INC
(Branch Operation Assistant)
Supports daily branch activities by ensuring transactions, records, and processes run smoothly and accurately. Also assist with customer service, monitor compliance with policies, and help manage cash handling and reporting.
2017
-
2018
EBUSINESS SERVICES CORPORATION (Western Union)
(Frontline Associate / Teller)
Handles daily financial transactions such as deposits, withdrawals, and payments while ensuring accuracy and proper cash management. Also provide customer service by assisting with inquiries, account-related concerns, and promoting bank products.
2015
-
2017
DIGITEL MOBILE PHILIPPINES INC (SUNCELLULAR )
(Customer Solutions Officer)
Acts as the primary liaison between the company and its customers, ensuring inquiries, issues, and concerns are handled efficiently and professionally. Analyze customer needs, design tailored solutions, and collaborate with internal teams to deliver high-quality service and improve overall customer experience. Also monitor performance metrics, provide insights for process improvements, and support business growth through customer retention and upselling opportunities.
My Services
Data Entry Encoder
Provided data entry services, managing Excel & Google Sheets with accuracy, organization, and efficiency.
Virtual Assistant
Offered virtual assistant services, managing tasks like data entry, scheduling, emails, and admin support efficiently.