Hey I am Your VA Carol

More Info About Me

Quickly adaptable and committed Virtual Assistant and Social Media Manager with 8 years of experience in business operations, administrative support, and customer service in the financial industry. I am organized, detail-oriented, creative, service-driven, and a strong problem-solver. Skilled in administrative support, content planning, engagement management, sales support, and customer service - helping businesses run smoothly and grow their online presence.

Carol B. Bul-igen
Muntinlupa, Philippines
carolbuligen11042019@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Email Management
Data Entry
Content Creator
Administrative Support
Operational Support
Research
Graphic Design
Personal Assistance
Bookkeeping

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Bachelor of Business Administration majoring in Financial Management

Kalinga-Apayao State College

2010
Bachelor of Arts in Political Science

University of Makati

2025 - 2025
Manage Your Trip
(Administrative Virtual Assistant)

During my internship, I managed the email inbox by categorizing, labeling, and prioritizing messages to ensure efficient communication. I followed up on missing invoices, debit and credit notes, and resolved billing discrepancies.

Additionally, I conducted research and compiled information for internal use, created new client profiles and travel itineraries using internal systems, and maintained well-organized digital records and files.

2015 - 2023
Everfirst Loans Corporation
(Branch Manager)

I began my career as a Loan Processor in the financial industry, where I assisted clients throughout the loan application process while developing strong customer service and problem-solving skills. In this role, I handled financial documentation, ensured accuracy and compliance, and maintained clear communication with clients - building trust and delivering quality service.

Over time, I expanded my experience into branch operations, taking on administrative responsibilities, client management, and financial reporting. I was responsible for preparing daily and monthly performance reports, supporting sales, and promoting the company’s services. This exposure strengthened my operational knowledge, attention to detail, and ability to balance both service and business goals.

As I progressed in my career, I stepped into leadership roles - first as an Officer-in-Charge and eventually as a full-fledged Branch Manager. I was entrusted to manage a struggling branch, where I implemented operational improvements, strengthened team accountability, and enhanced customer engagement strategies. Through these efforts, I successfully improved overall operations and increased branch performance.

Later, I was given the opportunity to handle the company’s largest branch in South Metro Manila. Managing to expand the customer base, sales growth, and elevating service delivery standards. Through strategic planning and hands-on leadership, I consistently exceeded revenue targets and earned multiple performance awards in recognition of the branch’s success.

My professional journey has strengthened my expertise in business operations, leadership, client relations, and problem-solving. It has equipped me with the ability to optimize processes, lead teams effectively, and achieve sustainable business growth.

2014 - 2015
Kintoman Rice Mill and Farm Supply
(Field Administrative Assistant)

I began building my business career by introducing our products to the market and managing strong relationships with dealers and customers. I was responsible for manual daily collections for accounts payable and receivable, filing invoices, handling doubtful accounts, monitoring dealer inventory, and processing order bookings.

I managed essential financial tasks to support business operations, including depositing cash collections and check encashment.

2013 - 2014
Tabuk Multi-Purpose Cooperative
(On-the-Job Training)

During my college internship, I trained at the largest cooperative in the city of our province, gaining hands-on experience in administrative operations. I updated invoices in the system and assisted customers with various transactions, including opening Savings, Time, and Fixed Deposit accounts. I also learned about loan procedures while providing general administrative support.

My performance was recognized with high grades during my work-integrated learning, reflecting my diligence, attention to detail, and commitment to delivering quality work.

My Services

Operational and Administrative

Manage and support daily operations, admin, sales, communication, reporting, customer, and records management.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Muntinlupa,
Philippines
Email :
carolbuligen11042019@gmail.com


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