Hey I am Your VA Carol

More Info About Me

Administrative and Operations Professional with over 10 years of experience supporting business operations, customer service, sales support, and office management. Experienced in calendar and email management, CRM updates, data entry, report preparation, client relationship management, invoicing, lead follow-up, scheduling, and process coordination. Highly organized, detail-oriented, adaptable, and committed to improving operational efficiency while providing excellent customer service in remote and fast-paced environments.

Carol B. Bul-igen
Muntinlupa, Philippines
carolbuligen11042019@gmail.com
Freelancer
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My Skills and Competencies

Customer Service
Social Media Management
Email and Calendar Management
Data Entry
Sales Support
Lead Generation
Graphic Design
Appointment Setting
Bookkeeping

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Bachelor of Business Administration majoring in Financial Management

Kalinga-Apayao State College

2010
Associate of Arts in Political Science

University of Makati

2010
National Certicate II in Caregiving

Fine International Training and Assessment Center

2025 - 2025
Manage Your Trip
(Executive Administrative Assistant)

As an Executive Administrative Virtual Assistant, I managed executive email inboxes by organizing, prioritizing, labeling, and responding to emails to ensure clear and efficient communication. I followed up on missing invoices, debit and credit notes, and resolved billing discrepancies by coordinating with the appropriate parties.

I also conducted online research, gathered and organized information for internal use, created detailed client profiles and travel itineraries using internal systems, and maintained accurate digital files, records, and databases.

2015 - 2024
Everfirst Loans Corporation
(Administrative and Operational Assistant - Office Branch Head/Manager)

My professional career in the financial industry spans over 9 years, beginning as a Loan Processor, where I assisted customers throughout the loan application process and managed customer service, communication, financial documentation, data entry, and problem-solving. I handled administrative tasks, maintained accurate records, and managed inbound and outbound customer communications to ensure a smooth and efficient customer experience.

As I progressed into Administrative and Operational roles, I became responsible for managing daily office branch operations, providing executive and administrative support, coordinating schedules, managing email correspondence, maintaining CRM and customer databases, preparing financial and operational reports, and ensuring the efficient flow of daily business activities. I also supported lead generation, customer follow-ups, service promotions, and client retention through referrals, social media management, and direct communication.

My career advanced into leadership roles as Officer-in-Charge and later Office Branch Head/Manager, where I supervised office branch operations, led and trained team members, improved operational workflows, monitored office branch performance, and ensured compliance with company policies and procedures. I handled customer concerns, managed inbound and outbound calls, nurtured prospective clients, and consistently exceeded monthly sales targets by building strong customer relationships and delivering excellent service.

I was entrusted to manage one of the company's largest office branches in South Metro Manila, where I focused on expanding the customer base, increasing operational efficiency, and driving business growth. Through strategic planning, effective team leadership, and operational improvements, I consistently exceeded monthly sales targets by up to 200%, earned quarterly office branch performance awards, and helped the office branch achieve one of the highest productivity ratings based on collection performance.

2014 - 2015
Kintoman Rice Mill and Farm Supply
(Sales Administrative Assistant)

As a Sales Administrative Assistant, I supported both sales and daily business operations by providing administrative, customer service, and operational support. I promoted products through dealers, referrals, and field marketing activities while building strong relationships with customers and business partners. I handled inbound and outbound calls, responded to inquiries, and provided timely updates to ensure clear communication and excellent customer service.

My responsibilities included data entry, maintaining customer and dealer records, filing invoices, monitoring dealer inventory, processing order bookings, and keeping accurate documentation. I also managed daily collections for accounts payable and receivable, monitored overdue accounts, and maintained organized records with a high level of accuracy and attention to detail.

In addition, I processed banking transactions, including cash and check deposits, check encashments, and other operational fund transactions while ensuring accuracy, confidentiality, and compliance with company procedures. I enjoy helping businesses grow by generating sales opportunities, strengthening customer and dealer relationships, resolving concerns efficiently, and supporting smooth day-to-day operations.

2013 - 2014
Tabuk Multi-Purpose Cooperative
(Administrative Assistant)

During my college internship at one of the largest cooperatives in our province, I gained hands-on experience in administrative support, customer service, data entry, and financial operations. I updated customer records and invoices in the system, maintained accurate documentation, and assisted clients with opening Savings, Time Deposit, and Fixed Deposit accounts. I also supported daily office operations, handled administrative tasks, and learned the fundamentals of loan processing while ensuring accuracy and confidentiality.

My internship was recognized with high performance ratings during my work-integrated learning, reflecting my strong attention to detail, professionalism, reliability, and commitment to delivering accurate, high-quality work.

My Services

Operational and Administrative

Manage and support daily operations, admin, sales, communication, reporting, customer, and records management.

Social Media Management

Creating engaging content, analyzing engagement data, supporting brand growth, and audience engagement.

Data Entry / Web Researcher

Database management, lead generation, online research, and maintaining confidentiality, accuracy, and task completion.

Graphic Design

Promotional materials and branded visuals to support marketing campaigns, audience engagement, and brand awareness.

Bookkeeping

Invoice tracking, expense monitoring, data recording, and financial report preparation.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Muntinlupa,
Philippines
Email :
carolbuligen11042019@gmail.com


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