2006
Hotel and Restaurant Management
Lyceum of the Philippines University
Meet Cath - Your Operations Manager Rockstar!
Hey There: I'm Cath, your reliable and dedicated Operations Manager with operations management experience who is equipped with exceptional communication skills, notable attention to detail and has strong organizational skills.
Results-driven Operations Manager with 12+ years of leadership experience across outsourcing, offshoring, and service-based industries supporting markets in the UK, Australia, New Zealand, and the US. Currently leading operations, revenue support, and growth initiatives for a UK-based company, managing large offshore teams and working closely with founders, sales, and clients.
Proven expertise in people management (30+ staff), operational scaling, revenue support through discovery calls, client coordination, process optimization, and cross-functional leadership across marketing, finance, and growth divisions. Known for building high-performing teams, driving efficiency, and delivering measurable business outcomes.
My Skills and Competencies
Social Media Management
Dropshipping
Data Entry
Content Creator
Email Management
Project Management
Executive Assistant
Operations Management
Certificates
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My Experience and Education
2024
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2026
Officium UK
(Operations Manager)
*Lead overall operations for Officium UK, overseeing offshore delivery and execution across multiple client accounts.
*Serve as Head of the Philippines Team, managing and mentoring PH-based remote employees across operations, sales support, marketing, and admin functions.
*Actively support revenue and growth initiatives, assisting in discovery calls, opportunity qualification, and coordination between sales, operations, and clients.
*Coordinate directly with UK leadership and clients to ensure alignment on delivery, KPIs, and growth objectives.
*Oversee marketing, finance, and growth divisions, ensuring cross-functional collaboration and operational efficiency.
*Implement and refine SOPs, workflows, and performance dashboards to support scalability and output-driven delivery models.
*Support client onboarding, account management, issue resolution, and continuous improvement initiatives.
2021
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2024
Intogreat Solutions
(Operations Manager)
*Communicate all operating SMART goals and/or issues at department meetings. Work closely with CEO and COO
*Manage, motivate and support a cluster of 7 team leaders
Improve operational management systems, processes and share best practices. Formulate strategies, and monitor KPI’s
*Recruit, train, and overall management of the entire staff operations
*Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
*Identifies trends and assess opportunities to improve processes and execution.
*Establishes and maintains credible, professional relationships with clients, and stakeholders
*Excellent interpersonal communication and organizational skills to coordinate project activities
2019
-
2021
WNS Global Services
(Operations Manager)
*Overall management working with Australian and New Zealand clients
*Responsible for guiding, supervising, and motivating a group of individuals to achieve a common goal. It involves assigning tasks, setting goals, and ensuring that team members are working collaboratively and effectively.
*Do regular performance review, evaluation, and focus group discussion with clients and leaders
*Admin tasks, project management, staff and leader goal setting and client management
2013
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2019
Convergys
(Team Leader)
Handle Complex AU Telco account (Optus) and line of businesses such as Customer Service, Technical Support, Complaints & Case Manager.
Assist the team regarding complaints, expediting correction, provide adjustment/compensation; following up to ensure resolution most likely in technical issues
Do regular performance review, evaluation, focus group discussion with staff/leaders
My Services
Operations Management
Results-driven Operations Manager with 12+ years of leadership experience across outsourcing and offshoring
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.