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Bachelor of secondary education major in science
Central Philippines State University-DJVV Campus
More Info About Me
I am a dedicated healthcare and customer service professional with experience in virtual medical administration, insurance verification, billing, and patient support. I am skilled in EMR systems, appointment scheduling, and resolving patient concerns with empathy and professionalism. Committed to accuracy, confidentiality, and providing excellent service, I thrive in fast-paced environments and enjoy helping patients and providers navigate healthcare processes smoothly.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Certificates
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My Experience and Education
2025
-
2026
APEX Physical Therapy
(Virtual Medical Admin Assistant)
Perform insurance verification and eligibility checks for patients. Enter authorizations, visits, and billing data accurately into the EMR system. - Manage patient billing and collections for outpatient services. Communicate with patients and providers regarding claim status and required documentation. Maintain HIPAA compliance and confidentiality of patient records.
2024
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2025
EmpireOne BPO Solutions
(Team Leader)
Supervise team operations, monitor KPIs, and provide coaching to improve performance. - Handle conflict resolution, employee engagement, and performance tracking. Conduct training sessions, analyze data, and ensure compliance with company policies.
2021
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2023
TTEC Philippines
(Customer Service Representative II)
Assisted members and providers with inquiries, appointment scheduling, and insurance claims. Provided accurate billing information and ensured confidentiality and compliance with healthcare regulations. Resolved patient concerns with empathy and professionalism.
My Services
Virtual Assistance / Administrative Support
Email/phone correspondence, CRM management, data entry, and task organization.
Scheduling & Appointment Coordination
Booking, calendar management, multi-timezone scheduling, and follow-ups.
Customer / Patient Support
Professional support, guiding patients, clear communication, and issue resolution.
Medical Virtual Assistant
Help providers work efficiently by scheduling, admin tasks, and patient support.