2019
Bachelor of Science in Hotel and Restaurant Management
STI
My Skills and Competencies
Certificates
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My Experience and Education
2019
-
2026
Ford General Santos
(Dealer Customer Relation Executive)
● Managed customer interactions across sales and after-sales, resolving concerns promptly and enhancing overall customer satisfaction.
● Conducted proactive follow-ups and post-service calls, providing maintenance reminders and tailored service recommendations based on vehicle condition and manufacturer guidelines.
● Coordinated with service, parts, and sales teams to ensure efficient handling of customer needs and timely service delivery.
● Maintained and updated customer records in the dealership system while monitoring customer feedback and reporting trends to management to support service improvement and accurate follow-up.
● Handled inquiries, complaints, and feedback, providing timely and effective resolutions.
● Supported implementation of customer satisfaction programs aligned with Ford standards.
● Assisted in dealership events, promotions, and customer engagement activities.
● Ensured compliance with company policies and customer service quality standards
My Services
Calendar, Appointment & Follow-up Management
Organize schedules, book appointments, send reminders, and follow up on pending updates.
Email & Inbox Management
Organize emails, label messages, draft replies, and prioritize important inbox items.
Travel & Itinerary Planning
Prepare travel schedules, flights, hotels, transport, bookings, and daily itineraries.
Administrative Support
Support data entry, file organization, document preparation, and accurate record updates.
File & Document Organization
Organize Google Drive files, folders, documents, and important records.