2015
Bachelor of Secondary Education in English
Technological institute of the Philippines Quezon City
More Info About Me
I am a charismatic and dependable professional with 10 years of combined experience in teaching, healthcare administration, and customer service. My career has been built on fostering positive relationships, delivering exceptional support, and thriving in dynamic environments. I take pride in adapting quickly to challenges while continuously seeking opportunities for personal growth and professional development.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2026
UST GLOBAL
(Provider Credentialing Intake Specialist)
• Assess the credentials of providers to ensure compliance with industry standards and regulatory requirements.
• Collaborated with different providers and organizations to ensure compliance guidelines are adhered to.
2021
-
2023
Carelon Global Solutions
(Medical Claim Analyst)
• Analyzed hospital claims data, identifying patterns and trends to enhance insurance companies' ability to identify vulnerabilities and optimize systems.
• Engaged with providers to explain claim processes through phone and chat and claim timelines, promoting transparency and trust.
2019
-
2021
Teleperformance
(Healthcare Representative)
• Handled inbound and outbound calls from member services, answer inquiries for benefits discussion, eligibility, insurance verification, prescription inquiries and payments.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Rebecca leaman
“Charliemagne is an exceptional Virtual Assistant — organized, reliable, and proactive in managing our medical documentation.”