2020
Bachelor of Science in information Technology
Golden State College
Data Entry Specialist | Virtual Assistant | Customer Support Professional
Hi! I'm Charmain Londong, a dedicated Customer Support Representative, Virtual Assistant, and Data Entry Specialist from the Philippines.
I have experience supporting U.S.-based customers through email and live chat, assisting 80–120 customers daily, updating CRM records, resolving inquiries, and maintaining accurate customer information. I also have experience in data entry, spreadsheet management, report preparation, and administrative support, ensuring records remain organized and error-free.
I'm proficient with:
• Google Sheets
• Microsoft Excel
• Zendesk
• Intercom
• Trello
• Discord
• CRM Systems
• ChatGPT
I take pride in being organized, detail-oriented, and dependable. I learn new tools quickly, communicate professionally, and enjoy helping businesses improve their daily operations. Whether it's customer support, administrative assistance, CRM updates, research, or data management, I always strive to deliver accurate work on time.
I'm currently looking for long-term remote opportunities where I can contribute, grow, and become a valuable part of your team.
What I Can Do
Customer Support • Virtual Assistance • Data Entry
Data Entry
Virtual Assitant
Customer Service Representative
Certificates
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Professional Experience
Delivering excellent customer service, accurate data management, and reliable administrative support.
04/2026
-
06/2026
DirectCard Reserve Visa
(Customer Service Representative (Email and Chat Support))
• Assisted 80–120 customers daily via email and live chat.
• Responded promptly to customer inquiries while maintaining excellent service quality.
• Updated and managed CRM systems with real-time customer information.
• Resolved customer concerns efficiently, improving satisfaction and reducing repeat contacts.
10/2024
-
01/2026
Inspiring PG
(Dispatcher Assistant / Data Entry)
• Entered, updated, and maintained customer and operational records with 99% data accuracy.
• Updated CRM systems and verified customer information.
• Managed spreadsheets and generated reports using Microsoft Excel and Google Sheets.
• Processed large volumes of data while ensuring completeness and accuracy.
• Ensured data accuracy while meeting daily deadlines.
Services I Provide
Customer Support • Virtual Assistance • Data Entry • Administrative Support
Customer Service Representative
Customer-focused CSR providing fast, friendly support via email, chat, and CRM systems.
Data Entry
Helping businesses stay organized through accurate data entry, CRM updates, and spreadsheet management.