2018
Information & Technology
Gateways Institute of Science and Technology
Your behind-the-scenes operations partner.
Hi, I’m Cherrie Ramirez, but you can call me Cheng. I’m 27 years old and currently based in Manila City, Philippines. I am a dedicated, organized, and detail-oriented professional who is passionate about providing reliable administrative and customer support to businesses.
I completed Virtual Assistant training in General Virtual Assistance (GVA), Executive Assistance (EA), and Project Management (PM) where I gained knowledge in administrative support, communication, and productivity tools used in remote work. I also have work experience as an Office Front Desk Officer, where I handled client inquiries, assisted visitors, managed appointments, and supported daily office operations. This experience helped me develop strong communication, organization, and customer service skills.
Core Skills
• Email, Calendar, and Schedule Management
• Data Entry and File Organization
• Administrative Support
• Customer Service
• Attention to Detail
• Basic AI & Digital Tools
I am a reliable, fast learner, and motivated Virtual Assistant who is committed to delivering quality work and helping businesses stay organized and productive.
My Skills and Competencies
Basic AI and Digital Tools
Administrative Support
Customer Service
Attention to Detail
Email, Calendar and Schedule Management
Data Entry and File Organization
Certificates
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My Experience and Education
2022
-
2025
Onyx Crown Inc.
(Frontdesk Officer)
Managed corporate front desk as the primary contact for clients, partners, and staff. Coordinated executive and department schedules, reducing conflicts within 60 days. Handled calls, emails, and internal communications with accuracy and timeliness. Improved file retrieval by 40% through organized digital and physical records management. Supported management with reporting, document preparation, and meeting coordination.
2021
-
2022
Globallga BPO
(Data Encoder)
Entered and verified high-volume data with accuracy and confidentiality. Implemented processes that reduced input errors and improved turnaround, while maintaining updated client records in compliance with internal documentation protocols.
2019
-
2020
Hua Xin Global Support
(Data Encoder)
Processed and encoded operational data daily with strict accuracy. Streamlined digital records within 30 days to improve internal data access, consistently meeting productivity targets while ensuring error-free documentation.
2018
-
2019
Admerex Solutions Inc.
(Collection Specialist)
Managed client accounts using CSS to track payments and follow-ups. Applied structured strategies that improved account coordination within monthly reporting cycles, maintained confidentiality of financial data, and met strict compliance and performance metrics. Contacted subscribers and customers with professional reminders regarding outstanding balances and unpaid obligations.
My Services
Data Entry & Encoding
Handle large-scale data entry with precision and confidentiality, maintaining flawless records.
Document & File Organization
Maintain structured filing systems that make documents easy to locate, reducing retrieval time by 40%.
Calendar and Inbox Management
I keep schedules organized and inboxes tidy by managing appointments, reminders, and emails so nothing gets missed.
Customer & Front Desk Coordination
Professional first-contact support via calls, emails, scheduling, and client coordination with efficiency.
Executive & Admin Support
Handle reports, documents, meetings, and background briefs to keep executives and teams well-supported.
Medical VA
Maintain patient files, coordinate schedules, manage confidential docs, and ensure smooth healthcare operations.