I’m an E-commerce Virtual Assistant specializing in Shopify-based businesses, helping brands deliver seamless operations and exceptional customer experiences. I handle customer support, order processing, returns, and supplier coordination with precision, ensuring every interaction reflects your brand’s values.
With a strong customer-first approach and attention to detail, I help turn support conversations into trust, satisfaction, and long-term loyalty, allowing you to scale confidently while I manage the day-to-day behind the scenes.
Notre Dame of Dadiangas University
● Provided end-to-end customer support for health and wellness electronic devices, including neck, head, body, and eye massagers, across multinational markets such as Sweden, Netherlands, Italy, France, the UK, and the United States.
● Managed customer inquiries, order concerns, and after-sales support through Freshdesk, ensuring structured ticket handling and timely resolution.
● Monitored orders, refunds, replacements, and escalations using Google Sheets to ensure accurate tracking and follow-ups.
● Utilized DeepL for accurate translation to deliver clear, professional, and culturally appropriate communication with international customers.
● Coordinated with suppliers and fulfillment partners via Slack and Discord to resolve product defects, shipping delays, warranty claims, and replacement requests.
● Assisted customers with product usage guidance, basic troubleshooting, safety instructions, and care recommendations for health-related electronic devices.
● Reduced chargebacks and disputes by proactively tracking shipments, managing expectations, and providing timely updates and resolutions.
● Contributed to repeat purchases and customer retention through empathetic, solution-focused support and consistent follow-through.
● Served as the primary support contact for customers in the United States market, ensuring a positive end-to-end shopping experience.
● Managed order-related inquiries through Zoho Mail, focusing on clear communication and issue resolution.
● Proactively monitored order statuses and delivery timelines to minimize customer concerns.
● Maintained detailed tracking of orders, exchanges, and refunds using Google Sheets for reporting and follow-ups.
● Supported customer retention by addressing concerns professionally and preventing chargebacks.
● Identified recurring issues and escalated insights to improve customer experience and support efficiency.
● Provided reliable administrative support by managing schedules, appointments, and departmental documents, ensuring all correspondence, reports, and records were accurately prepared and well organized.
● Served as a key point of contact for internal and external communications, handling emails, calls, and inquiries efficiently while maintaining confidentiality and professionalism.
● Coordinated with multiple departments to support daily operations, assisted in organizing meetings and events, and prepared reports, presentations, and summaries to aid management decision-making.
● Maintained accurate filing systems (digital and physical), ensuring documents were easily accessible and properly archived for future reference.
● Assisted in monitoring deadlines, tracking action items, and following up on pending tasks to support smooth workflow and timely completion of projects.
● Supported executives and team members with ad hoc administrative tasks, demonstrating flexibility, attention to detail, and strong organizational skills.
● Conducted house-to-house census enumeration within assigned Enumeration Areas (EAs) following PSA guidelines and standard questionnaires.
● Enumerated an average of 20–40 households per day, completing 100% of assigned areas within the official census period.
● Achieved data accuracy, ensuring completeness and consistency of demographic, housing, and socio-economic information.
● Ensured strict confidentiality of respondent data in compliance with the Data Privacy Act of 2012 and PSA protocols.
● Verified household information and resolved discrepancies during interviews to reduce validation issues.
● Maintained high respondent cooperation rates through clear explanation of census purpose and professional engagement
With strong command of Excel, Google Sheets and CRM platforms, I ensure data integrity and compliance with SOPs.
I help Shopify brands elevate customer experience and retention through fast, refined, customer-first support.