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BS Biology
Adamson University
More Info About Me
I am a dedicated Virtual Assistant specializing in medical and administrative support. My foundation is built on a BS Biology degree, corporate experience as a Work-at-Home Customer Service Representative handling insurance accounts, and the elite discipline of a former multi-university varsity student-athlete. More importantly, my passion for healthcare is deeply personal—having served as a primary caregiver for a loved one with Stage IV breast cancer metastasis. This firsthand experience has given me a profound understanding of patient care, medical terminologies, and healthcare management. I combine empathy, strict organizational skills, and professional communication to provide high-quality support to healthcare professionals and medical practices.
My Skills and Competencies
Insurance and Billing
Patient Coordination
Data Entry
Medical Virtual Assistant
Certificates
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My Experience and Education
Oct 2023
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Dec 2023
Teleperformance Philippines
(Work-At-Home Customer Service Representative)
• Managed high-stakes healthcare support for U.S. Medicare beneficiaries, requiring extreme precision, empathy, and strict adherence to federal data privacy standards.
• High-Stakes Data Privacy: Handled confidential health information with 100% adherence to HIPAA and CMS regulations, maintaining the high level of discretion required for executive-level support.
• Strategic Liaison: Served as the primary point of contact for complex plan inquiries, translating intricate federal guidelines into clear, actionable information for stakeholders.
• Compliance & Accuracy: Verified critical data under rigorous federal protocols, demonstrating the meticulous attention to detail and data integrity essential for business operations.
My Services
Patient Coordination
Scheduling appointments, sending appointment reminders, handling phone calls, and managing patient intake.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Insurance and Billing
Verifying insurance eligibility, checking coverage details, managing co-pays, and processing medical coding and claims.