Hey I am Christine

More Info About Me

I have over four years of experience in the BPO industry where I developed strong communication, problem-solving, and organizational skills.

During my first year, I worked as a Live Chat Support representative for a UK-based real estate account, assisting clients with inquiries and providing timely solutions through chat support. After six months, I was promoted to Process Specific Trainer for the same account, where I was responsible for training new team members and ensuring they understood the processes and quality standards.

A few months later, I was selected by management to help secure another line of business, which was a healthcare account based in New York.

These experiences helped me become adaptable, detail-oriented, and comfortable working in fast-paced environments. I believe these skills translate well into the Virtual Assistant role. What sets me apart is my proven ability to grow within a company, take on new responsibilities, and consistently deliver reliable support to both clients and teams.

Beyond work, I enjoy mountain hiking. It allows me to disconnect from the busy routine, breathe fresh air, and appreciate calm and scenic environments. Hiking helps me recharge and maintain a balanced mindset, which I believe also helps me stay focused, patient, and productive in my professional life.

Christine Dianne Gonzales
Davao de Oro, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
Bachelor in Elementary Education

Davao de Oro State College - Main Campus

2024 - 2025
Siblings Solutions, Tagum City
(Health Insurance Auditor)

Reviewed health forms submitted by health coaches to ensure completeness, accuracy, and compliance with documentation standards.
Identified discrepancies, missing data, or incorrect entries and made necessary corrections to maintain data integrity.
Communicated directly with health coaches to request clarifications or additional information when needed.

2023 - 2024
Siblings Solutions, Tagum City
(Process Specific Trainer)

Designed and delivered specialized training programs for live chat operators focused on real estate client support.
Created training manuals, scripts, and scenarios tailored to real estate processes, including lead handling, property inquiries, and CRM usage.
Conducted hands-on sessions, assessments, and live monitoring to ensure new hires met performance standards.
Provided coaching and ongoing support to chat agents, improving efficiency, accuracy, and customer satisfaction.
Collaborated with team leads and quality analysts to update training materials based on client needs and performance metrics.

2022 - 2023
Siblings Solutions, Tagum City
(Leads Operator)

Monitor and manage incoming leads from live chat operators.
Ensure all leads are entered accurately into the lead generating tool.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Davao de Oro,
Philippines


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