Bachelor in Elementary Education
Davao de Oro State College - Main Campus
I have over four years of experience in the BPO industry where I developed strong communication, problem-solving, and organizational skills.
During my first year, I worked as a Live Chat Support representative for a UK-based real estate account, assisting clients with inquiries and providing timely solutions through chat support. After six months, I was promoted to Process Specific Trainer for the same account, where I was responsible for training new team members and ensuring they understood the processes and quality standards.
A few months later, I was selected by management to help secure another line of business, which was a healthcare account based in New York.
These experiences helped me become adaptable, detail-oriented, and comfortable working in fast-paced environments. I believe these skills translate well into the Virtual Assistant role. What sets me apart is my proven ability to grow within a company, take on new responsibilities, and consistently deliver reliable support to both clients and teams.
Beyond work, I enjoy mountain hiking. It allows me to disconnect from the busy routine, breathe fresh air, and appreciate calm and scenic environments. Hiking helps me recharge and maintain a balanced mindset, which I believe also helps me stay focused, patient, and productive in my professional life.
Davao de Oro State College - Main Campus
Reviewed health forms submitted by health coaches to ensure completeness, accuracy, and compliance with documentation standards.
Identified discrepancies, missing data, or incorrect entries and made necessary corrections to maintain data integrity.
Communicated directly with health coaches to request clarifications or additional information when needed.
Designed and delivered specialized training programs for live chat operators focused on real estate client support.
Created training manuals, scripts, and scenarios tailored to real estate processes, including lead handling, property inquiries, and CRM usage.
Conducted hands-on sessions, assessments, and live monitoring to ensure new hires met performance standards.
Provided coaching and ongoing support to chat agents, improving efficiency, accuracy, and customer satisfaction.
Collaborated with team leads and quality analysts to update training materials based on client needs and performance metrics.
Monitor and manage incoming leads from live chat operators.
Ensure all leads are entered accurately into the lead generating tool.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.