2006
B.S Psychology
Adamson University
Virtual Assistant | Customer and Client Service
I possess extensive experience in Administrative Support and Customer Service, excelling in efficiently managing tasks while ensuring utmost client satisfaction. Proficient in resolving inquiries and providing reliable support, I adeptly navigate diverse systems and CRMs.
Holding a Bachelor of Science degree in Psychology, I bring a deeper understanding of client needs and interpersonal dynamics, allowing me to connect meaningfully with every client or company I serve.
I am deeply dedicated to continuous growth, both personally and professionally. My quick acquisition of new skills reflects my commitment to upholding the highest standards of professionalism, while my passion for helping others drives me to consistently deliver outstanding service. I approach every task with focus, reliability, and a genuine desire to make a positive impact.
My Skills and Competencies
Administrative and Executive Support
Bookkeeping and Finance
Data Entry and Research
Customer Service
Cross-cultural Client Interaction
Tools and Technology (CRM, Software and Applications)
Certificates
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My Experience and Education
2024
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2026
FLEXIROAM
(Customer Experience Specialist)
Provided multi‑channel support via Zendesk Live Chat, email, and integrated social platforms, resolving eSIM/SIM and plan activations, connectivity, account, and roaming‑related issues for customers worldwide while consistently met and exceeded SLA, CSAT, and quality targets in a high‑volume environment. Managed and investigated payment disputes through Stripe, ensuring accurate documentation, timely responses, and compliance with internal policies and platform guidelines
2023
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2024
Real Estate Client (NY, USA)
(Virtual Administrative Assistant)
Served as an Administrative Assistant to a New York-based real estate Broker and Salesperson, efficiently managing client email accounts, responding to inquiries regarding apartment tours and viewings, and scheduling appointments accordingly. Maintained updated open house schedules in the system and tracked weekly inquiries for reporting purposes. Additionally, oversaw incoming emails and assisted in compiling comparative market analysis reports.
2020
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2022
WBECS by Coaching.com
(Admin Support Specialist)
Consistently responded to customer inquiries promptly and accurately, whether through email or phone, ensuring their needs are met. I have also taken charge of monitoring customer accounts, ensuring that payments are made and recorded on time. This includes diligent follow-up with customers who may have missed payments, as well as handling payment recording and invoicing. I also have experience with email uploading in platforms such as Infusionsoft and Salesforce Marketing Cloud, and I have actively supported Zoom Live sessions and events. Proficient in various essential tools, including Salesforce, Marketing Cloud, Infusionsoft, Asana, Slack, Google and Office suites, Stripe, PayPal, Chargebee, WordPress, Skype and Zoom.
2006
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2019
Convergys Philippines
(Refund Specialist and Customer Service Rep)
Efficiently processed customer refunds, which involved assessing overpayments and maintaining accurate financial records. I assisted customers by addressing billing inquiries and disputes, offering detailed product and service information to ensure their satisfaction. My proficiency extended to the use of essential tools such as Oracle Siebel CRM, OMS, QuickConnect, as well as Microsoft Office tools, FedEx, and USPS, enabling me to deliver seamless support and financial management solutions in a customer-oriented environment.
My Services
Virtual Assistant Services
Calendar and email management, Data entry and management, Administrative task coordination
Bookkeeping & Finance
Financial record keeping and reconciliation, Refund and dispute management, Payment and collections
Customer Service and Administrative/Client Support
Client relations and satisfaction management, CRM data entry and management, Email and chat support
Testimonials
Kevin B.
"Christine has been doing amazing! She has become an integral part of the team. We couldn't do it without her, and we are so thankful for someone who cares about her work!"
Kevin B.
"Christine is doing amazingly well! I couldn't be happier with her work and I think that our teamwork is developing well. She is already a great asset to the team and makes a huge difference with her work"