2015
Food Service
Anihan Technical School
Need an extra pair of hands? I've got you covered.
Hi, I'm Cielo Joy Villegas. I help businesses stay organized by managing emails, assisting customers, and handling social media. I'm reliable, detail-oriented, and committed to making your daily tasks easier.
My goal is to save you time so you can focus on growing your business. I work with care, stay organized, and always aim to provide friendly and professional support.
Let's work together and make your business run more smoothly!
My Skills and Competencies
Social Media Management
Customer Support (Email and Chat)
Hotel and Travel Booking
Administrative Support
Graphic Designs
Calendar and Appointment Scheduling
Certificates
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My Experience and Education
June 2025
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Present
IPRoyal
(Client Support Agent)
Troubleshot proxy connectivity and configuration issues.
Assisted customers with technical inquiries through live chat and email.
Processed refunds and proxy replacements according to company policies.
Escalated technical concerns and collaborated with internal teams to ensure timely resolutions.
Maintained high customer satisfaction while handling complex support cases.
Sept 2024
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Jun 2025
JustPressOne
(Customer Service Representative)
Assisted customers with appliance service inquiries via phone and SMS.
Scheduled and coordinated technician appointments.
Managed customer concerns and service requests.
August 2022
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August 2024
CONTENT MODERATOR
(TaskUs)
Review and analyze user-generated content for policy compliance.
Remove or restrict inappropriate, harmful, or misleading content.
Uphold community guidelines and maintain platform integrity.
Apr 2021
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July 2022
SENIOR CUSTOMER SERVICE REPRESENTATIVE
(WNS Global Services)
Assist customers with booking flights, hotels, car rentals, and more.
Modify reservations, rebook, and process cancellations.
Handle refund requests in accordance with company policy.
May 2019
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February 2021
PH Global Jet Express
(CHAT/EMAIL SUPPORT REPRESENTATIVE)
Answer shipment inquiries via chat and email.
Resolve issues related to deliveries, damaged items, and lost packages.
Provide updates and ensure timely resolution of concerns.
Apr 2017
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May 2019
Foodpanda
(Customer Service Representative)
Resolved customer, restaurant, and rider concerns through live chat.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Entered and maintained accurate data in spreadsheets, databases, and CRM systems with high attention to detail.
Customer Service (Email & Chat)
Handled customer inquiries via email and live chat, delivering fast, accurate, and friendly support.
Administrative Support
Manage administrative tasks, organize records, and support efficient day-to-day business operations.
Hotel & Travel Booking
Coordinated cost-effective flights, hotels, and itineraries, ensuring smooth, efficient, and organized travel plans.
Email & Calendar Management
Organize inboxes, schedule meetings, coordinate appointments, and manage calendars to maximize productivity.
Google Workspace
Efficiently use Google Docs, Sheets, Slides, Drive, Gmail, and Calendar for collaboration and document management.
Microsoft Office Tools
Create and manage professional documents, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
Canva Designs
Create clean, engaging graphics for social media, presentations, marketing materials, and business branding.