2024
Bachelor of Science in Computer Engineering
Columban College Inc.
More Info About Me
Hi, I'm Clarenz Jerald Lobo, a Virtual Assistant who brings an engineer's precision and a Quality Analyst's eye to your business operations. With a degree in Computer Engineering and professional experience monitoring performance standards in the BPO sector, I specialize in identifying areas for improvement, solving complex problems, and ensuring flawless service delivery. My professional journey has also instilled in me strong communication, adaptability, and elite time-management skills. I am a highly responsible and proactive professional who is ready to leverage both my technical knowledge and administrative strengths to help keep your daily operations running smoothly and efficiently.
My Skills and Competencies
Social Media Manager
Data Analysis
Technology-Savvy
Data Entry
Medical VA
Certificates
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My Experience and Education
2025
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2026
Buwelo BPO Solutions
(Quality Analyst)
Monitor and evaluate customer interactions to ensure service excellence, accuracy, and compliance with quality standards. Prepare weekly performance reports, manage daily email concerns across departments, and use Microsoft Office and Google Workspace to streamline tasks. Analyze data using Microsoft Excel to identify trends, generate insights, and support process improvements. Collaborate with team leaders to provide actionable feedback and improve overall team performance.
2025
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2025
Buwelo BPO Solutions
(Customer Service Representative)
Provided professional support to members and clients by handling inquiries, authorization follow-ups, and verification of sensitive information. Maintained accurate documentation and coordinated with onshore teams to ensure efficient and compliant processes. Delivered consistent, high-quality customer service through effective communication, reliability, and attention to detail.
2024
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2025
Buwelo BPO Solutions
(Data Entry Specialist)
Accurately entered and maintained sensitive pharmacy and insurance data while ensuring data integrity and compliance. Supported claim processing through outbound client calls, follow-ups, and collection of essential information. Maintained a high level of accuracy and attention to detail to support smooth and efficient operations.
My Services
Bookkeeping
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical VA
Promote companies' products and services by developing copy for websites, social media, marketing materials.