Hey I am Katrina

More Info About Me

I am a passionate and results-driven Virtual Assistant dedicated to helping businesses operate efficiently and grow sustainably. With expertise in administration, bookkeeping, customer service, sales support, and digital marketing, I provide innovative, reliable, and detail-oriented solutions tailored to support long-term success. With a strong background in bookkeeping, payroll management, email marketing, lead generation, and paid media, I bring a diverse and hands-on skill set to every project. I am highly proficient in tools such as QuickBooks, Xero, Salesforce, Meta Ads Manager, and GoHighLevel, enabling me to streamline operations, optimize marketing performance, and drive measurable results.

I believe in promoting well-being and fostering strong partnerships. I am passionate about balancing work and life, promoting well-being while achieving business success. I value efficiency, clear communication, and strategic collaboration, helping businesses thrive in every aspect.

Let’s grow your business together.

Katrina Joyce G. Costa
Dasmarinas, Philippines
Freelancer
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My Skills and Competencies

Bookkeeping
Go High Level Support
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023
BS Accounting Information System

Don Carlo Cavina School of Las Pinas

September 2025 - Present
Bolt Global Tax Solutions
(Executive Assistant)

Manage complete monthly bookkeeping cycles for 10 diverse startup and small business clients
Categorize and reconcile approximately 1,000 monthly transactions across client portfolio
Maintain up-to-date financial records and ensure timely month-end closings
Communicate directly with busy entrepreneurs to obtain transaction clarifications and maintain strong client relationships
Support implementation of aggressive tax planning strategies and financial optimization approaches
Generate, send, and track invoices while managing accounts receivable and payable processes
Prepare monthly, quarterly, and annual financial statements that drive strategic business decisions
Collaborate with the accounting team on advanced financial policies and sophisticated client strategies
Provide administrative support to enhance overall client service delivery
Follow up persistently with clients on payment reminders and documentation requests
Assist with payroll processing when required for client businesses

February 2025 - Present
Work It Sister
(LinkedIn Lead Generation & Social Media Assistant)

Execute targeted LinkedIn lead generation campaigns using Sales Navigator to identify and connect with potential clients
Manage monthly webinar invitation campaigns through systematic LinkedIn outreach
Handle LinkedIn inbox management, responding to messages and connection requests on behalf of the business owner
Coordinate social media posting across LinkedIn, Facebook, and Instagram using pre-written content
Schedule and organize reposts of high-performing content from the past three months
Create engaging Instagram Stories using provided images and write accompanying copy
Follow detailed templates and checklists for all outreach and social media activities
Support general administrative tasks to keep daily operations running smoothly
Execute process-driven workflows that directly impact lead conversion and client acquisition

May 2025 - September 2025
Serenite Hotels
(Social Media Specialist)

Create and manage content for Instagram, Facebook, and TikTok
Develop engaging TikTok reels to showcase properties and experiences
Write creative, error-free content tailored to specific locations
Design and contribute to app development projects
Tag pictures appropriately to increase visibility
Monitor and respond to comments, fostering community engagement
Focus on organic content creation and growth strategies

September 2024 - June 2025
Trident Maintenance Group Corp.
(Admin Assistant & Bookkeeper)

Managed company schedules, Zoom meetings, and internal communication
Organized and maintained digital files, records, and operational databases
Assisted in scheduling and coordinating facility maintenance activities
Used Trello for real-time task management and progress tracking
Maintained financial records and invoicing processes using QuickBooks
Worked independently with strong attention to detail and time management
Contributed to streamlined operations and remote team collaboration

June 2024 - June 2025
VRS&Co.
(Lead Generation & Marketing Specialist | Virtual Assistant | Media Buyer)

Created and managed lead generation campaigns for website launch services, leveraging GoHighLevel (GHL) to set up automation and optimize customer engagement workflows.
Designed engaging visual content in Canva and managed social media channels to enhance brand presence and increase conversion rates.
Launched and managed paid media campaigns across platforms like Meta (Facebook) and Instagram, focusing on audience targeting, ad performance analysis, and optimizing for ROI.
Analyzed campaign data to refine strategies, improve click-through rates, and ensure alignment with overall marketing objectives.

July 2024 - August 2024
Launchpad Liquidation
(Accounting Manager)

Managed daily bookkeeping tasks to ensure accurate financial records.
Processed payroll using QuickBooks Online (QBO), ensuring timely salary disbursements.
Recorded and maintained sales and expense transactions to support financial reporting.

October 2023 - February 2024
Freshwater Taxation
(Admin Assistant & Bookkeeper)

Responding to new client inquiries promptly and professionally.
Undertaking daily, weekly, and monthly bookkeeping tasks accurately.
Monitoring and efficiently managing the Tax Dome email account.
Assisting in the preparation of Business Activity Statements.
Handling filing tasks and providing general assistance as required.
Contributing to marketing tasks, which included adding clients to MailChimp and promoting the business on social media platforms

February 2023 - April 2023
Super Source Inc.
(Multi-Functional Analysis)

Accurately input, update, and verify data in computer systems or databases
Ensure data is correctly organized, categorized, and free from errors
Maintain confidentiality and security of sensitive information
Create, manage, and format spreadsheets using tools like Microsoft Excel or Google Sheets
Perform calculations, sorting, filtering, and data validation
Develop and maintain reusable spreadsheet templates
Extract and analyze data from multiple sources to generate reports
Summarize and present findings clearly, identifying trends or anomalies

October 2021 - February 2023
IGT Solutions Inc.
(Sales Representative)

Assisting customers with placing orders over the phone, ensuring accurate order details and payment information are collected.
Providing product knowledge and recommendations to customers to help them make informed purchase decisions and potentially upsell products.
Processing returns and refunds, ensuring that customers receive accurate information about the return process and the status of their refunds.
Resolving customer complaints or issues related to orders, returns, and refunds in a timely and professional manner.
Tracking orders and providing customers with updates on order status via call, chat, and email.
Collaborating with other departments, such as shipping and warehouse, to ensure timely and accurate order fulfillment.
Meeting or exceeding sales targets and performance metrics, such as call resolution time and customer satisfaction ratings.

August 2020 - February 2021
Inspiro Relia
(Sales Representative)

Assisting customers with placing orders over the phone, ensuring accurate order details and payment information are collected.
Providing product knowledge and recommendations to customers to help them make informed purchase decisions and potentially upsell products.
Processing returns and refunds, ensuring that customers receive accurate information about the return process and the status of their refunds.

November 2019 - May 2020
Alorica
(Healthcare Representative)

Checking patient's insurance eligibility and benefits to determine what services are covered by their plan and what costs the patient may be responsible for.
Answering provider and patient inquiries via phone, email, or chat in a timely and professional manner.
Reviewing and processing medical claims submitted by healthcare providers to ensure accuracy and completeness.
Investigating and resolving claim denials or discrepancies, such as missing documentation or incorrect billing codes.

March 2019 - June 2019
Concentrix/Convergys
(Sales Representative)

Answering customer inquiries via phone, email, or chat in a timely and professional manner
Resolving customer complaints or issues related to service outages, billing, or technical difficulties
Identifying opportunities to upsell or cross-sell additional telecommunications products or services to customers
Processing sales orders and facilitating product installations or service upgrades
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments, such as technical support or billing, to ensure customer issues are resolved quickly and efficiently.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Bookkeeping Services

Track daily transactions, reconcile bank accounts, and prepare reports using QuickBooks or Xero.

Customer Support

Provide timely responses to inquiries, process refunds, and resolve client concerns via email, chat, or phone.

Ad Campaign Management

Set up and manage Facebook and Instagram ad campaigns using Meta Ads Manager to drive engagement.

Testimonials

Author

Vy

Just wanted to send complete gratitude to you for the last 3 to 4 months. You’ve been so helpful being the ninja in the back end for me to help me run my business! You are doing a great job. You are such a great backbone to me! Thank you so much, 🦋Kat! Let’s learn and grow more from here!

Author

Brenda

She is very good at multi-tasking in a wide variety of skill sets, coping not only with the Gilbro stuff, but also a very difficult client of ours. Whatever happens, she remains cool, calm, collected and gets the job done. Quickly and efficiently. We fully expect our working relationship with her to continue and to become full-time within the not distant future.


Works

Let's work together !

I am available for freelance projects.
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Get In Touch

Address :
Dasmarinas,
Philippines


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