2018
Bachelor of Science in Information Technology
University of Iloilo
More Info About Me
Detailed-oriented customer-focused professional over 4 years of experience in providing exceptional support. Proven ability to resolve customer inquiries efficiently while enhancing customer satisfaction. Seeking to contribute my skills and expertise in customer service
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Customer Service
Preauthorization/Referral
Excel,Word,Powerpoint
Excel,Word,Powerpoint
Certificates
×
![]()
My Experience and Education
2023
-
2026
Carelon Global Solution Philippines
(Customer Care Representative)
Provided front-line support for healthcare members and providers, specializing in claims assistance, billing inquiries, and account management. Delivered accurate information on benefits, coverage, and reimbursement processes while ensuring compliance with HIPAA and company policies.
- Provide real time support to customers, handled high volume of calls addressing inquiries and resolving issues promptly, resulting to 100% satisfaction in customer’s rating consistently for over a year.
- Assisted with claims review, authorization and benefit verification to support smooth healthcare transactions.
- Manages all billing issues, including setting up or terminating automatic payments, handling disputes like unauthorized payments, processing refunds, adjustments and processing monthly premium payments to ensure the plan is current and the member can keep using the service.
- Process reinstatement or cancelling member’s account, processing appeals and grievance.
- Helping my manager keep track of my coworker’s daily attendance and task compliance to make sure everything is finished ahead of time.
2018
-
2020
Iqor Iloilo - Philippines
(Customer Service Representative)
Delivered end-to-end customer support for a pest control services company, specializing in appointment scheduling, and service coordination. Ensured seamless communication between customers and field technicians to provide timely home inspections and pest control treatments.
- Provide real time support to customer, addressing inquiries and resolving issues promptly, resulting to 100% satisfaction in customer’s rating.
- Provided clear guidance on pest control services, treatment options, and preparation steps for customers.
- Collaborated with technicians and operations teams to ensure service delivery met quality and safety standards.
- Coordinating with the company technician to verify availability and arrange for customers to have a technician visit their homes for a home inspection as soon as possible.
- Managing billing concerns and collecting payment. Addressing complaints regarding refunds, automatic payments, and double charges after verifying errors or offering substitutes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.