Experienced hotel receptionist with a demonstrated history of working in the hospitality industry. Skilled in customer service, communication and bilingual.
IES Escuela Superior de Hostelería y Turismo, Madrid Spain
Managed front desk operations, including guest check-in and check-out.
Resolved guest complaints and queries promptly and in a courteous manner.
Coordinated with housekeeping and maintenance staff to ensure rooms were ready for new guests.
Maintained detailed records of bookings and payments.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.