2012
BS COMSCI MAJOR IN INFO TECH
WESTERN MINDANAO STATE UNIVERSITY
More Info About Me
Experienced and dedicated customer service professional with a strong background in the BPO industry. Possesses extensive knowledge and demonstrates exceptional multitasking skills. Committed to fostering professional relationships that enhance profitability and drive impactful business outcomes.
My Skills and Competencies
Social Media Management
Customer Relationship Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2026
INSTA-ANSWER LLC
(VIRTUAL RECEPTIONIST)
Efficiently handle calls, take messages, and ensure seamless
communication by accurately recording and relaying important
details via Pinnacle or Ivinex. Dispatch emergency and
entrapment calls to On-call Mechanic or Technicians.
2020
-
2024
INSTA-ANSWER LLC
(CUSTOMER SERVICE REPRESENTATIVE)
Handle incoming calls and emails, assisting customers with a
wide range of inquiries including placing orders, resolving
billing issues, canceling subscriptions, and providing guidance
on navigating the website. Offer support and answer questions
related to stocks, cryptocurrency, and options trading. Handle
supervisor calls and escalations, ensuring timely resolution of
complex customer concerns while maintaining professionalism
and efficiency
2016
-
2020
PSI SERVICES DAVAO INC.
(TECHNICAL SUPPORT/POINT OF CONTACT)
As a Technical Support specialist, I efficiently manage calls, and
multiple chats from exam takers or students facing challenges
with our proctoring software, ensuring they can complete their
exams successfully. I provide clear troubleshooting guidance to
resolve software-related issues and maintain a seamless
experience for users.
In my role as a point of contact, I handle supervisor-level calls,
oversee the team's break schedules, and offer consistent
support to my colleagues. Additionally, I address concerns from
teachers and professors via email, ensuring their queries are
resolved professionally. I also conduct training sessions for new
hires, equipping them with the skills and knowledge to excel in their roles.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Management
Handling customer inquiries, complaints, and feedback.